Customer Service Human Resources
Resume:
NIDIA DAVILA
Bilingual Contract Administrative Specialist
****************@*******.***
Houston, Texas 77084
LinkedIn: https://www.linkedin.com/in/nidia-davila-151163108
OBJECTIVE
To obtain a contract position, that could possibly lead to long-term, where I may contribute my skills and experience in conducting an efficient, professional business environment.
SKILLS
Fluent/Advanced in English and Spanish (reading and writing)
Microsoft: Word, Excel, PowerPoint, Outlook; Adobe: Illustrator, InDesign
SAP
SharePoint
Texas Public Notary
OSHA 10-hour certification
50+ WPM
* Consider my strength to be my adaptability, to adjust and quickly learn, to all-inclusively address demands of any industry’s administrative needs.
EDUCATION & HONORS
Bachelor’s Degree in Corporate Communications In Progress
Expected Graduation: 2017 (completed 116 of 122 credit hours)
University of Houston, Houston, Texas
Cumulative GPA: 3.50
Class Rank: Top 10%
EXPERIENCE
Temporary Payroll Administrator October 2016 – April 2017
Storm Water Solutions, LLC. through Advantage Resourcing, Houston, Texas
Administered weekly payroll for 3 construction companies (>400 employees) while regular Payroll Administrator was out on maternity leave:
oGathered employee time for all crews and verified hours for accurate data entry into Spectrum, Excel logs, and macros. Time was coded by departments/jobs.
oManaged company PTO calendars, direct deposit accounts, and pay cards.
oProcessed payroll in Spectrum, bank, and made 401K and tax payments for all 3 companies on a weekly basis.
oDistributed payroll and addressed any employee payroll inquiries and/or discrepancies in a timely manner.
oWorked collaboratively with managers, and HR and AP departments regarding terminations, absences, payroll deductions, setting up new hires in system and logs, distributing HR communications via payroll folders, etc.
Temporary HR Coordinator July 2016 – October 2016
Tailored Brands through Ultimate Staffing, Houston, Texas
Covered duties for HR Coordinator while she was out on military leave, as well as assisted Recruiting Coordinator with administrative tasks:
oGreeted anyone visiting HR department with a smile and managed building access badges.
oPrepared all aspects of weekly new hire process, including entering information into system, preparing employee welcome packets and files, training materials, preparing new hire room, and requesting IT access credentials.
oCoordinated all-level interviews amongst HR, managers, and prospective employees by booking conference rooms, arranging times, sending confirmations, answering questions, checking references, and greeting candidates on interview day.
Temporary Sales Coordinator September 2015 – February 2016
Univision through Murray Resources, Houston, Texas
Gathered data and created detailed end-of-year reports using Excel. Reports contained formulas and consisted of pulling revenue data from other systems. Reports varied by quarter, by account executive, by property (radio station), as well as projected revenue reports for 2016.
Entered radio sales orders into Wide Orbit.
Translated and proof read radio commercial scripts (Spanish and English).
Safety Dept. Administrative/Executive Asst. July 2013 – July 2015
Amec Foster Wheeler USA, Houston, Texas
Managed all of FW’s substance abuse policies and work closely with DISA.
Set up safety training for all project sites, per site requirements, with various safety councils.
Screened all travel for safety and immunization requirements.
Tracked and registered all employees for compliance in various company safety training courses (face-to-face and online).
Managed all PPE for Houston office including logging, re-allocating costs, and inventory for all projects.
Worked closely with vendors, Purchasing, Accounting, and Human Resources.
Assisted department with travel accommodations, expense reports using GERS, and timesheet administration.
Supported Process department by compiling Manhour Report (by project), distributing Process Standards’ most recent revisions and maintaining Master, as well as downloading resumes off iApplicants for various Process positions, setting up interviews, and recording interview evaluations.
Initial position: Exerted highest level of client service for Cameron and Karnalyte projects by setting up WebEx and all conference requests. Submitted travel requisitions and compiled complete itineraries to include flight, hotel, and car information in a clear, concise manner. Issued project correspondence (Project Wise).
Contracts/Temporary June 2011 – July 2013
Various staffing agencies, Houston, Texas
Recana Staffing
Created Excel spreadsheets with formulas for time entry of various jobsites, handled payroll for all sites of our major clients Republic and Waste Management, managed safety supplies, and reviewed new hire paperwork while adhering to strict confidentiality standards (I-9 and W-4 forms).
Host Gator
Worked a Human Resources Assistant and helped enter employee data onto ADP and Timeclock along with addressing and routing employee concerns, filing, etc.
Sasol North America
Oversaw executive floor lobby and reception area, answered calls, distributed mail, maintained coffee bars and conference rooms, prepared travel itinerary booklets for traveling employees, coded invoices, and assisted floor visitors.
MacArtney Underwater Technology
Assisted Project Sales Department by entering orders, sending order confirmations and quotes, requesting vendor quotes, and communicating with customers/vendors/workshop.
Toshiba
Tracked Motor1 inbox to properly distribute purchase orders, kept log of representative assigned and time elapsed from receipt until data entry completion into system. Screened visitors and assigned/tracked security badges.
Versi-Tec/Datacom
Managed all paperwork related, but not limited, to invoicing, human resources/payroll (I-9 and W-4 forms), city accounts, calendars, drawings, and supplies at 2 locations. Expensed company Amex accounts. Received, processed, and logged (Excel spreadsheet) invoices with corresponding backup while addressing any discrepancies.
System Seals
Received and entered inside sales, assisted customers, and coordinated grand opening of Houston office.
Five Star Metals
Maximized production by scheduling 3 warehouse saws by job priority and reporting completed jobs for shipping.
Visual Comfort & Co.
Optimized business success by providing customer service to client companies in RMA Department and filing/following-up on claims with various shippers (i.e. UPS, FedEx, and Averitt).
Kuehne & Nagel - Helmerich & Payne Drilling account
Managed customer service extensively by responding to client e-mails regarding any issues, keeping account representatives updated on resolution status and upcoming shipments to Bahrain, Tunisia, Trinidad, Argentina, Colombia, and Ecuador. Kept On-Hand spreadsheet current.
Export Documentation Specialist October 2010 – June 2011
Interserv International, Houston, Texas
Ensured international shipments had necessary documents for export, such as NAFTAs and Certificates of Origin. Inability to reach deadlines could cause company thousands of dollars.
Oversaw ocean/air shipments, assigned schedule B and AES ITN numbers for cargo over $2,500, and filed Roanoke insurance.
Maintained 100% accuracy on invoices for special customers, such as BP Colombia.
Sent out account statements and scheduled payments (AR).
Acted as key communication liaison between clients, warehouse, and Interserv.
Temporary Construction Coordinator April 2010 – August 2010
KB Home through TPI Staffing, Houston, Texas
Maintained current all construction customer service reports: weekly supervisor reports, 6 major Excel reports for all KB Houston communities for weekly customer service meeting.
Provided support for all construction personnel by ordering needed materials and resolving customer service issues.
Organized annual KB Houston events (including tracking sponsorships, ordering awards and promotional gifts, and facilitating accommodations and all other participant requirements).
Budgeted construction related expenses per KB Houston community.
QUALIFICATION SUMMARY
Executive/Administrative Assistant – 10+ years
Human Resources/New Hires – 2+ years
Safety/HSSE Coordinator – 1.5+ years
Project Coordinator – 2+ years
Payroll – 1 year
Accounts Payable & Receivable – 1 year
Export Documentation – 1 year
Customer Service – 3 years
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