Account Support
Resume:
Donna Kay Vallarta
**** ***** ******* ****** #***
Lake Forest, IL. 60045
**********@*****.***
OFFICE MANAGEMENT & ADMINISTRATION
Executive, Administrative Assistant with extensive experience in managing, and administering office support services. Supported consumer affairs for FORTUNE 500 Company. Provided spreadsheet reports to management for consumer products divisions. Managed phone calls, mail both paper and electronic. Possess excellent organizational, interpersonal, communication, problem solving, and computer skills.
Previous experience supported more than 60 real estate agents as well as local office services.
Take personal initiative. Always strive to improve and move forward in positive way
Pactiv Corporation, (Formerly Tenneco Packaging) Lake Forest, IL. 60045 1998 - 2011
Consumer Affairs Coordinator
Respond to consumer inquiries/complaints and negotiate satisfactory solutions to their many and varied issues. Identify problems, answer questions, communicate with consumers and coworkers. Process letters to consumers. Compile information obtained from consumers. Enter information into database. Prepare detailed spreadsheet reports on a monthly basis categorizing and summarizing consumer comments for each of the four Consumer Product business units. Oversee, assign and instruct staff who sort, code and categorize the consumer mail, telephone calls and electronic mail. Communicate and assist product/manufacturing managers with weaknesses in product identified by consumer use as reported to me. Work independently.
Microsoft Word (Letters); Microsoft Access (Database); Microsoft Excel (Spreadsheets); Lotus Notes (Email); Microsoft Outlook (Email)
Coldwell Banker, (Formerly: The Prudential Preferred Properties and The Prudential Burnet Realty) Lake Forest, IL. 1991-1998
Office Manager & Administrative Assistant
Supported 60 Independent Sales Associates; Promoted in 1993 to Office Manager; managed office operation from ordering supplies to hiring staff.
Very capable, independent, takes initiative, makes responsible decisions, organized
Word Perfect 5.1; Microsoft Word; Ledgers for billing purposes (Excel); Process Worksheets-Remote system to corporate office. In-Put of Listings – Compass System
Eastern Airlines, Inc., Chicago, IL and Atlanta, GA Prior to 1991
Flight Attendant
Coordinated & assigned responsibilities to cabin crew members
Conducted pre-flight briefings. Initiated & formalized flight reports to management
Ensured passenger & crew safety through adherence to FAA regulations & policy
Managed & served a wide range of customers on a daily basis
Awards
Merit Award Awarded by Eastern Airlines for courageous action extinguishing a fire in flight (3/88)
Customer Service Award Awarded by Eastern Airlines for administering CPR (3/85)
Education: Completed general college studies at Trenton College, Trenton, NJ
Northern Burlington County Regional High School Diploma
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