Customer Service Computer Science

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Chris TAYLOR

Bakersfield, CA

Mobile: 661-***-****

Day Phone: 661-***-****

Email: ***********@*****.***

Work History

Degrees

Certifications

SUMMARY OF QUALIFICATIONS

KNOWLEDGE OF:

Analyzing and troubleshooting complex IT connectivity issues LAN, WAN, VLAN, QOS, and CAT5 & CAT6 cable pulling termination and testing., VPN networking knowledge, with software and hardware troubleshooting skills, with Microsoft server 2003 and Office Suites, Outlook, printer management.

Wireless networking, mobile management, DNS, Active Directory, Troubleshooting and repairing PBX systems, Cisco VOIP Administration software.

CCTV Cameras with Digital video recorder for security.

ABILITY TO: Analyze data and situations logically to troubleshoot problems and make Install and upgrade hardware or software systems (e.g., patches/fixes, firewalls, routers, switches, security devices, controllers, consoles, messaging systems) Read and understand technical documents in order to install and configure hardware or software Read and interpret reference materials to make decisions and provide recommendations. 13 YEARS’ WORK HISTORY

NETWORK ADMINISTRATOR

“Kiss Couture” (661) 699- 4434 5019 Stockdale Hwy., Bakersfield, California 93309, June 2015 to present Duties: responsible for level one application support that include Microsoft Office, Windows XP/7 clients, mobile Devices and Network Attached Printers. Cell/PDA and Apple computers support MANAGEMENT OF INFORMATION SYSTEMS

Geo Corrections and Detention, McFarland, CA - July 2014 to June 2015 Part Time 1 yr contract Duties, Accomplishments and Related Skills:

Network Administrator of (facility). Maintains Network Services log in profile and passwords for staff. LAN Maintains security, operation and maintenance of system. Ensures strict adherence to software licensing rules and maintains careful records. Perform technical duties dealing with trouble shooting of systems as well as the installation and upgrade of equipment and software when necessary. Monitoring of servers, available disk space, CPU utilization & memory utilization is reported on a regular basis. Documentation of manual procedures necessary for business resumption Review departmental procedures and insure data integrity. Deployment and maintenance of GEOs Computers, Assist with the ongoing training of new systems. Installing & Configuring: all related equipment, networks, and network devices DHCP - DNS- AD-CCTV Bosch Security software- Windows Server 2012, Server 2003 on HP ProLiant ML350 Indusoft HMI application, office 2013, Motorola® MK3100 8" Touchscreen Kiosk WINDOWS embedded compact 7, NEC TN BLOCK, 100 HP pro desk 400,Lexmark, Ricoh, Steelhead Riverbed, Fiber Media Converters, Smart Boards, AT&T VPN Gateway 8300. 2/2

SYSTEMS NETWORK ADMINISTRATOR

Meredith Corporation, Henderson, NV - Full Time 05/2011 05/2013 Duties, Accomplishments and Related Skills:

to implement and validate hardware or software installations. Various system data gathering and analysis techniques for troubleshooting and diagnostics. Customer service practices to effectively represent the organization while assisting customers: ABILITY TO: Analyze data and situations logically to troubleshoot problems and make Install and upgrade hardware or software systems (e.g., patches/fixes, firewalls, routers, switches, security devices, controllers, consoles, messaging systems) Read and understand technical documents in order to install and configure hardware or software Read and interpret reference materials to make decisions and provide recommendations ASSOCIATE SYSTEM SOFTWARE TECH

Wyndham Vacation Ownership - 2004 to 2011

Duties: Monitor, manage, and troubleshoot Cisco/Avaya routers, switches, and WAPs Communicate regularly and effectively with Corporate IT via email and phone Execute projects per Corporate direction. Proactively monitor the network and propose ROI based recommendations Execute Change Requests Resolve trouble tickets, Level2/3Troubleshoot Firewalls Perform monthly scheduled maintenance for the network including DR exercises Upgrade software as necessary.

IT SUPPORT

Cox Communications, Title - 2002 to 2004

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DEGREES

Associate of Science (AS), ITT Technical Institute Henderson, NV June 2001 Education:

ITT Technical Institute Henderson, NV United States Associate's Degree 06/2003 GPA: 3.0 of a maximum 4.0 Major: CIS/IT

Relevant Coursework, Licenses and Certifications: Some of the Courses in the Program: Structured Cabling

Introduction to Computer Programming

Microsoft Desktop Operating System

Introduction to Information Systems Security

Database Development

Network Standards and Protocols

Microsoft Network Operating System

Linux Operating System

Linux System Administration

WAN Technology and Application

Network Technology and Service Integration

Networking Application Services and Security

Dixie State College, St. George, UT- September 1992 - June 1994; 225 S 1700 E. Saint George, UT 84770 Associate of Science (AS), Computer Science

Dixie State University Saint George, UT Associate's Degree 06/1994 GPA: 3.9 of a maximum 4.0 Major: Computer Science

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CERTIFICATIONS

CompTIA A+ CompTIA Network+,

Dell Certified Systems Expert,

NCP Pure IP PBX Technician Certification

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