Engineer Technical Support

Kito Joseph

Raleigh, NC

919-***-**** **********@*****.*** www.linkedin.com/in/kitojoseph

Electrical & Computer Engineer

Technology Solutions Network Administration System Performance

Results-proven Engineer with expertise in all facets of managing electrical and computer engineering functions, driven to deliver optimal system performance and network administration. Skilled in developing improved procedures, processes and solutions based on ever-evolving technological advances. Demonstrated ability to lead knowledgeable and successful teams to drive productivity. Possess superior analytical skills. Thrives in fast-paced, complex environments, exceeding expectations in installation, setup, virtualizations, clustering, and networking.

Technical Competencies

Applications

Microsoft Hyper-V VMware Windows Server Windows 7 XP Vista SharePoint

SQL Exchange Server Novell GroupWise QuickBooks Oracle UNIX Linux Microsoft Office Suite

Connectivity & Hardware

SAN CISCO HP Blade Servers DNS Server DHCP Servers

Web Servers Ethernet Fast Ethernet WAN LAN TCP/IP RAID Systems

Network Technologies

Access Control List Network Address Translation Port Address Translation SMTP ARP TCP UDP

Peripheral Technologies

802.11 a/b/g/n SSID AAA TACACS+ RADIUS SSH Firewall MAC Address Filtering

Professional Experience

SDI, Morrisville, NC 2016 – 2016

System Administrator

Monitoring of Suse Linux SAP servers to ensure the optimal configuration and utilization.

Performed system installation and upgrades as required when defects arose.

Performed scripting of task to help automate the defect resolution.

Evaluated base operating systems and platforms, effectively identifying conflicts and preventing problems before deployment.

INFINITE COMPUTING SOLUTIONS, Durham, NC 2015 – 2016

System Administrator / Network Administrator

Managed all installation, configuration, and administration functions, including those related to Red Hat Enterprise 6/7 platforms.

Successfully evaluated new network appliance to integrate into existing network, effectively increasing redundancy and performance to enhance technical operations.

Increase network security by verifying access to the VPN.

Evaluated base operating systems and platforms, effectively identifying conflicts and preventing problems before deployment.

RED HAT, Raleigh, NC 2014 – 2015

Frontline Technical Support Engineer

Provided extensive technical support for issues to maintain Linux servers, effectively resolving complex problems related to bugs, feature enhancements, and software design in c, bash, python, and other programming and scripting languages.

Effectively communicated with customers via phone and email in a secure environment, providing superior technical assistance and customer service.

Installed, configured, and administrated Red Hat Enterprise 4/5/6.

Developed technical documentation regarding software defects and products.

Successfully completed certifications as required by company policies and regulations.

ELSTER SOLUTION, Raleigh, NC 2011 – 2012

Test Engineer

Collaborated in project management functions, including business strategies, project goals, and schedules.

Independently developed, executed, and maintained both manual and automated test scripts in python, visual basic, and C/C++.

In collaboration with Developers in a team-centered environment, identified and reconciled test failures; subsequently creating defect reports to prevent future failures.

Provided extensive analysis of current documentation and test results, and developed recommendations for improvement based on this analysis.

Reduced obstacles to delivering projects within established time frame by identifying and resolving issues.

Reported bugs to team leads and software developers to quickly and accurately get them resolved and tracked.

Additional Professional Experience as a Hardware Tester for Computer Task Group in Durham, NC, a Software Engineer for Talari Networks in Raleigh, NC, a Ground Radio Repairman for the United States Marine Corps at Camp Lejeune and an Apprenticeship with the Bibb County Board of Education in Macon, GA.

Education & Credentials

Bachelor of Science, Computer and Electrical Engineering

North Carolina State University

RHCE & RHSA, Red Hat

Professional Development:

Implementing Cisco Switched Networks v1.0

Configuring, Managing, and Maintaining Windows Server 2003

Cisco Routers Software Design Circuit Analysis

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