Technical Support Office

Bhavdeep Jani

IT Customer Support

Cell: 403-***-**** **************@*****.***

http://ca.linkedin.com/in/bhavdeepjani

HIGHLIGHTS OF QUALIFICATIONS:

* ***** ** ********** ** IT Customer Support

CompTIA A+ (220:901,902) certified professional

Particular areas of expertise: Installing, troubleshooting and maintaining computer hardware and software, Windows 7/10, Office 365, LAN/WAN, TCP/IP, Active Directory

Computer Software Skills: TeamViewer, MSE, Windows Defender, LastPass, Priority Matrix, Egnyte, MindView, SMART technology, Bridgit, VMware Player. Used VB, Java and SQL.

Computer skills: MS Office 2013/2016, Office 365 Exchange, SharePoint and OneDrive

Soft skills: Result Oriented, Self-Motivated, Highly Efficient, Excellent Team Player, Flexible and Reliable

PROFESSIONAL EXPERIENCE:

Technical Support LMS365 (contract) Feb 2017 – present

Alberta Association of Immigrant Serving Agencies (AAISA) / Calgary – Canada

The Alberta Association of Immigrant Serving Agencies (AAISA) is a regionally and nationally recognized leader in the settlement and integration sector.

Providing technical assistance to customers, staff and facilitators by guiding them through the process and training

Analyzing and providing technical solutions for LMS365 including SharePoint integration.

Creating online courses, quizzes, assignments within the package

IT Technical Support (contract) Aug 2016 – Feb 2017

Irwin’s Industrial Safety / Calgary – Canada

Irwin’s Industrial Safety is one of the leading company in the field of Industrial Health and Safety. It provides safety consultancy, staffing and training with more than 50 employees at 4 different location across Canada

Provided in-person, telephonic and remote desktop assistance for over 50 desktops and laptops, network printers, LAN, intercom system, projectors and displays at 4 different locations in Canada

Delivered Technical Support for Windows 7/10, MS Office 2013/2016, Office 365 and software application packages including LastPass, Priority Matrix, SMART, Bridgit, Egnyte and MindView

Maintained LAN by troubleshooting network connections, DHCP and DNS related issues

Managed Active Directory for users and groups, Office365 Exchange for email account management and Outlook, SharePoint and OneDrive for document management

Interacted with vendors for equipment warranty and replacement and handled software licensing

IT Desktop Support and System Administration Aug 2009 – Sept 2015

PVG’s College of Engineering and Technology / Pune - India.

Established in 1985, an affiliated to the University of Pune, this college is one of the reputed engineering college in India providing courses on engineering disciplines and offers some of the most advanced platform and infrastructure to its students.

Provided corrective and preventative maintenance to over 200 personal computers and related equipment by maintaining Log Register and ensured all computers were in proper working condition

Configured LAN/WAN and provided network support by setting-up wired/wireless computer laboratories, switches, Access points, routers and resolving network connections issues

Installed and set up various applications such as VMware Player, MSE, Windows Defender, Apache Tomcat, Wireshark and provided technical assistance for those applications

Managed users and groups by setting passwords and policies using windows Active Directory

Coordinated with different vendors for maintaining Computer/Network hardware and software as per organization requirements

Accomplishment:

Reduced hardware cost by 40% by implementing desktop virtualization solution using VMware Player for Windows and Linux operating systems

Prepared more than 10 manuals to train faculty and students for new hardware/software deployment

Computer Technician Jan 2007 – Jul 2009

PVG’s College of Engineering and Technology / Pune - India.

Troubleshot computer hardware/software, printers, copiers, video conferencing and classroom technology equipment by Updating Log Register

Installed and configured over 50 Windows based desktop computers and laptops by installing Operating System, MS Office and other applications

Upgraded all desktops from Windows XP to Windows Vista including MS Office using Norton Ghost imaging software

Accomplishment:

Awarded appreciation letter from college Principle for efficiently handling hardware/software issues, reducing average query resolution time to 1 hour from 5 hours

Front-end Cashier Oct 2015 – Jun 2016

Walmart Canada, Calgary

EDUCATION AND TRAINING:

Bachelor of Engineering in Computer Science (IQAS) 2000 - 2004

Bharati Vidyapeeth University, India.

Master in Computer Science and Engineering (IQAS) 2004 - 2006

University of Pune, India.

COURSES AND CERTIFICATION

CompTIA A+ 220:901,902 Jan 2017

Canadian Employment Skills Program Dec 2016

CompTIA Security+ Certification Prep Feb 2017

Government of Alberta FOIP Sep 2016

COMMUNITY INVOLVEMENT:

Community Kitchen, Good Food Box – Volunteer, Calgary, 2016

YYC Welcoming and Employment Fair – Volunteer, Calgary, 2016

Brown Bagging for Calgary Kids – Volunteer, Calgary, 2016

NSS (National Service Scheme) – Coordinator, India, 2013, 2014

References are available upon request

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