State University Sales

Summary

Mauricio is a visionary doer. He’s passionate about building products, teams, and companies that people value and love.

Mauricio is an entrepreneur at heart, a talented engineer that has product management next to his heart. He has a history of building and leading exceptional teams, innovating toward where the market is going, and delivering results.

Mauricio as a good visionary gains a good understanding of the target audience and the technologies being used. He develops theories and opinions to establish a vision for his team and sometimes the company it self. However, just a vision is not good enough; he needs to ignite passion in his team and provide a destination where everyone can row in the same direction. He lives the scientific method: constantly ideating, building, testing, and improving. He creates an environment where talented people thrive, and helps those around him be better than they thought possible.

Mauricio is passionate about delighting users with an indispensable tool. He strives to build elegance, impact, and differentiation while minimizing the risk of over-investing in the wrong direction.

Management Style

Mauricio will be authoritative and determined in solving complex, strategic solutions; he expects his team to help him in this goal, and keep up with him.

Venturesome and fast-moving; he will direct his team to “think outside the box” and formulate innovative ideas to technically-oriented problems; if they cannot come up with solutions, he will hand them preliminary ideas to solve the problem and let them finish.

Eager to delegate details so he can concentrate on the achievement of his objectives; his follow-up will be quick and cursory, asking whether it’s been completed rather than how it was done.

Mauricio is direct. If somewhat tough, in communicating: if you ask, you will always know where you stand with him.

Experience

Director of Engineering - Velocify Oct 2014 - Present

Manage all aspects of the Technology department for the Salesforce and telephony products, including integration with CRM, APIs, Reporting and Telephony. The staff is made up of two sites and 4 Agile teams: Los Angeles with (22) developers, and (7) QA. Vietnam with (9) developers, and (3) QA. Related activities include hiring, training, mentoring, evaluating, motivating, and coaching the groups.

Technical liaison between Sales, Client Care, Product Management and the Engineering department throughout the Product Development cycle. Acted as the Business/Application Architect when planning/designing all Salesforce product offerings.

Establish and manage project timelines, goals and objectives, conducting regular status meetings with the development team and departmental teams and performing performance evaluation and reviews.

Provide input to the CEO regarding future product strategy, including assessment/estimates for new features to address current customer and market needs.

Recommend most efficient ways to resolve and/or work around software defects encountered in production use, and helps set realistic expectations as to when a resolution can be expected.

Responsible for capacity planning to meet current and projected growth.

Lead initiative that reduced telephony costs by $1 million.

Facilitate communication upward and across team including status, deviations from schedule/plan, and documentation of processes and procedures (Agile SCRUM).

Provide architectural vision (Cloud based, Web based and Mobile), design and execution strategy for software development to support new/evolving business models.

Salesforce Architect - Velocify Oct 2014 – Present

Managed all aspects of the Salesforce R&D department for the Salesforce products, including integration with CRM, APIs, and Reporting.

Worked directly with technical architects at Salesforce.com to develop breakthrough solutions for both Salesforce and Velocify.

Built common libraries and frameworks to be used by all developers reducing ramp up time to 2 weeks from 2 months.

Built a versatile UI that not only allows users customize it as desired, but also integrates seamlessly with other salesforce app such as Marketo, Pardot, VoiceBase, ZoomInfo..etc.

Developed a Salesforce package deployment system that automatically builds managed package and pushes release monthly to clients.

Built performance and testing tools to find bottlenecks and issues before products are released to clients.

Sr Developer Manager - Velocify Sept 2013 – Oct 2014

Take over a consulting firm project and turn it into a fully supported product by way of moving development in-house, implement monitoring and deployment tools. Hiring and training of a support and consulting teams.

Build a team of 13 developers to move development in house of product.

Contracted an outsource company in Vietnam to have 24/7 development and support.

Build API to handle 10 million requests per day, and bi-directional real time communication with Salesforce

Handle over 15 million phone calls per month from an active user base of 10,000 users

Achieve and maintain an IVR containment rate of 92% and uptime of 99.9999

Built performance and testing tools to find bottlenecks and issues before product is release to customers

Implemented NPS survey to gather feedback directly from our customers.

Senior Consultant/Developer – American Data Company Jan 2010 – Sept 2013

Develop and consulting enterprise cloud computing solutions providing consulting, implementation, and training services. Including Salesforce, Exact Target, Eloqua, Amazon Web services. Participated in and led implementation efforts providing business analysis & best practice recommendations, documentation, and training.

Help customers design and develop products on the AppExchange. Take ideas from blueprints and research all the way to go to MPV to full flesh. This included products like ExactTarget (ET4SF) or APT (SFDC Payments)

Functional Solution Architect responsible for end-to-end Salesforce implementations which include leading onsite client discovery and design, configuration build, high volume data migration utilizing Web-API tool-sets, integration design and deployment, training and go-live support. Projects include Sales and Service cloud, ISV and custom application reviews and third party solution provisioning.

Research assistant Bioengineering department, Stanford University Jan 2009 – Dec 2009

Identification of areas of suboptimal performance in the FEATURE software and to design and implement corrections. Also assist in refactoring the architecture.

Classification algorithms to improve performance in the classification of proteins.

Education

BS Computer Science at San Francisco State University 2006 - 2009

BS Mathematics at San Francisco State University 2006 - 2009

Management Strategies

To maximize Mauricio effectiveness, productivity and job satisfaction, consider providing the following:

Opportunities for learning and exposure to various aspects and responsibilities of the business, moving as fast as circumstances permit (he is a very fast learner)

Variety and challenge work, in an environment in which new ideas are valued.

Opportunities to delegate routine detail work once he himself has experienced and mastered it.

Opportunities to allow him to create unconventional, spontaneous, and even unproven, solutions for others; undeterred by unknown implementation complexities or lack of validity. He likes the opportunity to push boundaries and disrupt markets.

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