Management Service

Ashok G

*****.****@*****.***

**+ Years of work experience in LAN/WAN Windows Networks. My main area of experience has been in Networking. I have worked primarily in the domain of Cisco Core Networking. My technological forte is Cisco Routers, Switches, Firewalls and Network monitoring tools.

Professional Summary:

•IP Routing. (RIP, EIGRP, OSPF).

•F5 Load Balancers

•Wireless Networks

•Policy Based Routing.

•Network Management tools.

•ISDN Configuration.

•VLAN configuration and management

•Working knowledge in MPLS network

•Network Address Translation (NAT).

•Hot standby routing protocol. (HSRP)

•Network diagrams Preparation

•SITE TO SITE VPN CONFIGURATION

•Client to site VPN Configuration

•Experienced in diagnosing network problems and maintaining network security

•Strong knowledge in TCP/IP protocol

•Good working knowledge of networks - routers, L2 and L3 switches

•Good troubleshooting skill in Cisco Router, Cisco Pix Firewall

•Good knowledge in Cisco networking product (2600, 3600, 6500,Nexus 7000, 5000, 2000 switches)

•Monitoring of LAN / WAN.

Technical Skills:

Cisco Routers

Cisco Routers 1700,2600,3600 series

Cisco Switches

6500,3650,2960 series

Load balancer

F5 Load balancer

Firewall

Cisco Pix Firewall, ASA Firewall.

Tools

MRTG

Cisco LMS

Cisco ACS

CA Unicenter

Ops Manager

Education:

Bachelor of Engineering,

Sri Sivasubramaniya Nadar College Of Engineering

(University of Madras) Electronics and Communication Engineering April 2000

Diploma in Computer Technology

Thai Moogambikai Polytechnic

(Department Of Technical Education) Computer Technology April 1997.

Certifications:

CCNP SWITCHING Feb 2011

CCNP ROUTING Jan 2011

ITIL VERSION 3 2010

Building Scalable Cisco Internet works Training July 2007

Cisco Certified Network Associate Nov 2010

Projects Worked:

W. W. Grainger - Illinois, USA July 2013- Present

Role: Senior Network Engineer

Project Description:

Network Management

Responsibilities:

•Cisco Core network monitoring and Troubleshooting,

•Working Knowledge in MPLS network

•F5 Load Balancer Troubleshooting

•Cisco ASA 5520 Firewall Management

•Administration, troubleshooting and resolving security infrastructure on the company’s data network

•VPN (both site to site and Remote Access)

•Multicontext Firewalls, Active-Active Configurations and Clustering

•Intrusion Detection and Prevention

•WAN Network Management

•Wireless Network Management

•Stores Critical Network Management

•Datacenter Network Management

•Problem Management

•Prepared Service Improvement plans reports

•Check the incident reports and ensure that it is sent to respective stakeholder

•Track the SLA violation and ascertain continuous improvement in service delivery

•Monitor the reports of calls logged, resolved and pending on a daily basis

•Liaison with client and update the client with the activities planned or scheduled

•Ensure that service management reports are provided to the management on monthly, weekly, and daily basis

•Adhere and ensure that the team follows security policies and procedures as laid down by the organization

•Interact with the operation Manager,

•To have clear understanding of the functioning and hierarchy of each department.

•Assess and identify the resources according to project requirements

•Ensure that the technical capabilities are inline with project requirements when a new technology is introduced

•On introduction of new technology, ensure personnel are trained in the same

•Ensure greater productivity with optimal team size within the budgeted project cost

•Ensure that high level of service is constantly delivered to clients and the other departments as per agreed SLA

•Maintain good working relationships with clients being a first-level-of-contact and escalation point for any problems/ issues/incidents faced in service delivery

•Understand the criticality of projects and provide the service delivery framework

•Adherence to norms specified by ITIL V3 certification

Award

INFRASTRUCTURE SUPPORT - MOST VALUABLE PLAYER OF THE YEAR - 2014

Target Corporation May 2012 to July 2013.

Role: Senior Network Engineer

Project Description:

Network Management

Responsibilities:

•Cisco Core network monitoring and Troubleshooting,

•F5 Load Balancer Troubleshooting

•Cisco ASA 5520 Firewall Management

•WAN Network Management

•Wireless Network Management

•Stores Critical Network Management

•Datacentre Network Management

•Problem Management

•Prepared Service Improvement plans reports

•Check the incident reports and ensure that it is sent to respective stakeholder

•Track the SLA violation and ascertain continuous improvement in service delivery

•Monitor the reports of calls logged, resolved and pending on a daily basis

•Liaison with client and update the client with the activities planned or scheduled

•Ensure that service management reports are provided to the management on monthly, weekly, and daily basis

•Adhere and ensure that the team follows security policies and procedures as laid down by the organization

•Interact with the operation Manager,

•To have clear understanding of the functioning and hierarchy of each department.

•Assess and identify the resources according to project requirements

•Ensure that the technical capabilities are inline with project requirements when a new technology is introduced

•On introduction of new technology, ensure personnel are trained in the same

•Ensure greater productivity with optimal team size within the budgeted project cost

•Ensure that high level of service is constantly delivered to clients and the other departments as per agreed SLA

•Maintain good working relationships with clients being a first-level-of-contact and escalation point for any problems/ issues/incidents faced in service delivery

•Understand the criticality of projects and provide the service delivery framework

•Adherence to norms specified by ITIL V3 certification

Award

INFRASTRUCTURE SUPPORT - MOST VALUABLE PLAYER OF THE MONTH - March 2013

General Motors April ’2012 – May ‘2012 (Onsite- Warren, Michigan)

April 2011 to April 2012 (Offshore- Chennai, India)

Role: Sr Software Quality Assurance Analyst/Tester

Responsibilities:

•Cisco Core network monitoring and Troubleshooting,

•Firewall management

•Supervise & analyze the call Logged as per the priority

•Single Point of contact for BCP activities

•Conducting audit for IS projects & Preparing audit reports

•Security Information activities

• Prepared Service Improvement plans reports

•Check the incident reports and ensure that it is sent to respective stakeholder

•Track the SLA violation and ascertain continuous improvement in service delivery

•Monitor the reports of calls logged, resolved and pending on a daily basis

Electro-Motive Diesels USA March ‘2009 – March ‘2011

Role: Senior Network Engineer

Project Description:

Network Management.

Responsibilities:

•Cisco Core network monitoring and Troubleshooting,

•Supervise & analyze the call Logged as per the priority

•Single Point of contact for BCP activities

•Conducting audit for IS projects & Preparing audit reports

•Security Information activities

• Prepared Service Improvement plans reports

•Check the incident reports and ensure that it is sent to respective stakeholder

•Track the SLA violation and ascertain continuous improvement in service delivery

•Monitor the reports of calls logged, resolved and pending on a daily basis

•Liaison with client and update the client with the activities planned or scheduled

•Ensure that service management reports are provided to the management on monthly, weekly, and daily basis

•Adhere and ensure that the team follows security polices and procedures as laid down by the organization

•Interact with the operation Manager,

•To have clear understanding of the functioning and hierarchy of each department.

•Assess and identify the resources according to project requirements

•Ensure that the technical capabilities are inline with project requirements when a new technology is introduced

•On introduction of new technology, ensure personnel are trained in the same

•Ensure greater productivity with optimal team size within the budgeted project cost

•Ensure that high level of service is constantly delivered to clients and the other departments as per agreed SLA

•Maintain good working relationships with clients being a first-level-of-contact and escalation point for any problems/ issues/incidents faced in service delivery

•Understand the criticality of projects and provide the service delivery framework

IDM February ‘2007– March ‘2009

Role: Senior Network Engineer

Project Description:

Network Management and Implementation.

Responsibilities:

•Planning, deployment, maintenance & analysis of WAN.

•Configuring and Maintaining new links

•Troubleshooting all types of network problems

•Publishing application URL's through internet

•VPN setup for TCS network users and ODC users

•Configuring Site to site and client to Site VPN

•Administration of Cisco LMS

•Cisco NAC implementation at Kohinoor park location

•Securing Network devices

•Handling Major projects Xerox, Qualcomm and CTM

•Participated for Triple audit activities

•VLAN configuration and management

•Network Address Translation (NAT).

•Traffic analysis (Ip accounting, IP Cache-Flow) on the router

•Implemented MRTG in ODC networks

•DHCP Set up for ODC users Squid proxy implement ion

Networking ( Satyam Computer Services) October 2004 to February 2007

Role: Network Engineer

Project Description:

Network Management and Implementation.

Responsibilities:

•Frame relay Network Management

•IP Routing. (RIP, EIGRP, OSPF).

•Configuring Encryption on GRE tunnels as well Serial interface using Cisco Routers,

•ISDN Configuration and trouble shooting

•VLAN configuration and management

•Network Management, Management tools.

•Traffic analysis (Ip accounting, IP Cache-Flow) on the router

•Network Address Translation (NAT).

•Hot standby routing protocol. (HSRP)

•Passwords setting, IOS upgrade

•Network Audit Tools

•Undergone Checkpoint Training by SIFY which includes installation of Secure Platform and Smart Centre, creating and modifying the rules.

•Checking the firewall logs.

Financial Software and Systems(FSS) July ‘2004 - September ‘2004

Role: Core Networking

Project Description:

Network Management and Implementation.

Responsibilities:

•Implementing and Administration Lan and Wan

•Network Trouble shooting and maintaining CISCO Routers and Switches

NEBULA Computer private Ltd March ‘2004 – July ‘2004

Role: Network Engineer

Project Description:

Network Management and Implementation.

Responsibilities:

•Implementing and Administration WAN

•Network and maintaining CISCO Routers,

•E1 Lines, PRI Lines, BRI Lines, and Leased Line Modems

•Implement Internet Connectivity through Leased Lines,

•ISDN Configuration

•DDR configuration

ABHINAND computer services October 2003 – March ‘2004

Role: Network Engineer

Project Description:

Network Management and Implementation.

Responsibilities:

•Implementing and Administration WAN

•Network and maintaining CISCO Routers,

•E1 Lines, PRI Lines, BRI Lines, and Leased Line Modems

•Implement Internet Connectivity through Leased Lines,

•ISDN Configuration

DNC communication May 2000 – October ‘2003

Role: Network Engineer

Project Description:

Supporting Network support for multiple projects LIC of India,UTI Bank, Deena Bank

Responsibilities:

•Network implementation & Troubleshooting of MAN & WAN for Branches of LIC interconnections within Kerala Region.

•Cisco Routers (1700,3600) and Modems (RAD ASM20/ASM31) were used as communication devices with

•Leased Line medium. Installing/Configuring & Troubleshooting of Cisco Routers and Cisco switches

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