Manager Customer Service

Location:

Posted:

April 10, 2017

Resume:

Professional Profile

Dedicated serviceman with multiple years of logistics experience, seeking a management position where customer service is paramount while excelling in team work, up-selling, and attention to detail.

• Proficient in time management.

• Attention to detail and organized.

• Project coordinator and highly adaptive.

Professional Accomplishments

Bartender/Server Trainer, BB’s Cafe Pearland April 2016-March 2017

• Trained new servers properly in the etiquette and knowledge of Tex-Orlean culture that is BB’s Cafe

• Operated service well to serve the needs of all the customers in the restaurant

• Accountable for liquor and beer inventory, cleanliness of the bar/equipment, ensuring servers receive a consistent product to serve to our guests

Trained new bartenders to proficiently create BB’s Cafe Craft Cocktail menu

Warehouse I Freight Specialist, HD Supply 2015 - 2016

• Acted as Team Lead and managed a team of four freight employees while ensuring workspace cleanliness and following safety protocols of proper Plant, Property, and Equipment (PPE) use.

• Accountable for the facilitation of warehouse orders including appropriate packing, securing pallets per weight restrictions, and monitoring appropriate packing to shipping destinations.

• Operated an Order Picker fork lift to transport products released in the company SAP operating system.

Head Bartender, Bourbon Girl 2013 - 2014

• Acted as closing bar manager in the absence of the General Manager multiple times per week.

• Accountable for liquor and beer inventory, training new employees on company operations, resetting drawer funds, cleanliness of the bar/equipment, and hosting client parties.

• Mixed craft bourbon cocktails in a high volume atmosphere, maintaining professionalism and a positive environment, while monitoring patron intoxication levels.

• Networked with liquor reps and surrounding businesses.

Seasonal Bartender, The Dogwood 2014

• Mixed craft cocktails in a high volume atmosphere while maintaining professionalism.

• Assisted the team in maintaining cleanliness of the bar.

• Monitored and evaluated patron intoxication levels to ensure safety at the establishment.

United States Marine Corps 2004 - 2008

Logistics and Embarkation Chief

• Acted as intermediary with outside agencies (including US Air Force agents) to transport all cargo using air and ground assets, as well as accompanied cargo to and from points of embarkation/debarkation.

• Planned and executed major deployment operations for my unit.

• Implemented cargo inspection protocols managing packing lists, weighing cargo loaded onto cargo planes or trucks, movements to and from areas of operations.

• Secured all cargo using quadcon containers, 20ft ISO containers, 463L pallets, pallet nets, 10,000 lb chains.

Special Skills

• Proficient with multiple operation systems including but not limited to

ALOHA

Microsoft Excel and Word

SAP

Education

University of Texas at Austin 2011 - 2012

Completed course work towards a Human Development and Family Science degree.

San Jacinto College South 2009 - 2010

Completed course work towards a Nursing degree.

References