Customer Service Representative

Objectives:

Customer Service Specialist with the motivation and determination to advance while improving in my field with the skills I have acquired with my past experiences.

Summary of Qualifications:

Adaptable, versatile, and able to deescalate situations over phone and in person.

Able to follow instructions and lead a group when needed.

Able to meet deadlines and work well under direct supervision.

Able to follow company policy and procedure.

Education:

IRRA Brownsville, TX

General Equivalency Degree 2009

Special Skills:

35 WPM

Bilingual – English and Spanish

Reliable

Punctual

Customer Service

Professionalism

Communication

Work Experience:

Dish Network Harlingen, TX

Customer Service Representative / Loyalty Specialist August 2015 to April 2016, November 2016 to February 2017

As a customer service rep, I took necessary steps to attend to client needs and request regarding their TV services. Also, took payments as needed. Walked them through steps to get their services up and running when they have a technical issue, set appointments to have services installed and/or repaired.

As a loyalty specialist, I was a part of the retention department. Here we took steps to attend to customers’ needs and necessary negotiations to prevent them from canceling service with the company. Made deals and offers that follow all necessary rules and regulations on the amount of money spent towards each client.

Dairy Queen Brownsville, TX

Cashier December 2014 to June 2015

I took necessary steps to meet customers’ needs and attended to them as required. Kept diner clean of trash and left over food that customers left behind. Also, restocked products on the tables and shelfs as necessary. We also made sure to attend each customer with a smile and proper manners.

Stilettos Brownsville, TX

Hostess June 2014 to July 2014

Took necessary steps to meet customer needs, attended all customers as they entered with a smile and proper manners. Resolved guest complains promptly and professionally. Took initiative to find extra task when scheduled duties were completed, answered customer calls, and assisted with closing duties.

Links:

https://www.linkedin.com/in/susana-zavala-307a73140

References:

Available upon request.

Contact this candidate