Customer Service Support

MARK A. TAYLOR

Murphy, TX *****

(Cell#) 972-***-****

Email: ****************@*******.***

SUMMARY

A highly-motivated, dependable professional with extensive years of experience in manufacturing/production planning, materials planning, forward logistics/supply chain and operations support. Two years of account/territory sales within the cellular and dairy industries. A detailed, well organized contributor whose skills include:

Sales order fulfillment

Production coordination/scheduling

Operations support

Communication skills

Problem solving

MRP system management

Inventory/Materials management

Order management

Supervision/Leadership

Microsoft office/Outlook

Adapting to different company ERP software systems

(i.e. Oracle, Citrix App/Great Plains, Accpac, InforXA, Mas)

Purchasing/Vendor relations

PROFESSIONAL EXPERIENCE

INGRAM MICRO, Ft Worth, TX OCT 2016 - APR 2017

Material Planner/Purchasing

Developed Production build plans based on MRP forecast, cores and material availability.

Interfaced with account managers, operations and production on the planning and forecasting of customer orders to meet shipments.

Monitored the inbound supply of materials to ensure adequate supply at all times.

Interacted with all departments to support daily operations.

Responsible for creating all material buy lists for planners programs based on MRP forecast/demand to meet production schedules.

Setup all material PO requirements, submitted requests to vendors for quotes (RFQ) and suggested course of action for procurement of requisitions for materials.

Created PDF files to send to our suppliers, requesting order fulfillment needs for our production demands.

Followed up weekly with suppliers to ensure order requirements were being fulfilled. Confirmed on availability/pricing and if any issues on deliveries and meeting request dates.

Established key relationships with new vendors as well as continued rapport with our on-going vendors.

Resolved all order/pricing discrepancies with suppliers and worked with RMA team to process returns as needed.

UNARCORACK, Lewisville, TX JUL 2014 - JUL 2016

Production Planner/Scheduler

Responsible for planning, scheduling and releasing of shop floor MO’s for all Steel Rack production demand. Managed the work flow from Engineering through the manufacturing of products.

Responsible for tracking and reporting daily production schedules and any raw material shortages that would affect production demands.

Worked closely with Engineering, Purchasing, Manufacturing and Shipping/Receiving departments to ensure incoming orders, deadlines and changing priorities were in line with demands.

Reviewed, planned and published weekly/monthly production forecast and actuals.

Scheduled incoming customer orders to fill plant projected load requirements.

Reviewed engineering drawings and parts lists to verify BOM accuracy.

Entered material routings for all parts used in production builds. .

Reviewed daily MRP demands and tracked all material requirements/shortages needed to fulfill production build schedule.

Supported maintenance division purchase order activity from initiation to execution: Worked closely with vendors on parts needs and deliveries.

Responsible for all production paint powder and spray paint inventory. Coordinated with vendor, weekly demands and paint requirements to meet order requests.

Responsible for production steel scrap reporting and coordinated all scrap pickups with vendor.

Main point of contact for all material cycle count reporting and supported team in year-end physical inventory.

SUREFIRE INDUSTRIES (USA), Irving, TX OCT 2012 - JAN 2014

Manufacturing Production Planner

Responsible for support of all parts procurement to assigned projects.

Responsible for generating purchase requisitions to buyers and setting up work orders for shop fabrication.

Reviewed project system BOMs and MRP demands for all raw materials and piece parts needed to build customer units. (i.e., twin pumpers, hydrators and chemfloats).

Managed buyers and vendor relationships to ensure PO dates were being met for production build schedules.

Supported engineering and quality by initiating QNs and NCRs when issues found on drawings or BOMs.

Worked closely with engineering and manufacturing to ensure system BOMs were consistently compatible for new and current projects.

Texas instruments, Dallas, TX JAN 2010 - JUN 2012

Production Planning Analyst

Enabled full revenue entitlement by ensuring on time supply met demand for Wireless products.

Responsible for Probe/Assembly/Final Test capacity management, Yield and CT tracking and demand analysis.

Responsible for support of wafer fabrication and probe test for Baseband, OMAP and WCS product groups.

Coordinated closely with MAKE liaison team on all wafer fabrication demand and foundry distribution for each product line.

Main point of contact for product line allocation of probe testers in the international foundries and sub-cons.

Coordinated with business planners and MAKE team on all product line offloads between foundries and sub-cons.

Executed sourcing decisions to align fabrication and assembly/test support with WTBU requirements for TMG operations.

DRS TECHNOLOGIES, Dallas, TX OCT 2007- SEP 2009

Manufacturing Materials Planner (Infrared Sensor Division)

Performed a variety of planning and control tasks for military development and production programs in support of a manufacturing area.

Worked closely with production, engineering, quality and purchasing to trouble shoot, solve problems and maintain parts flow in assembly based area.

Reviewed engineering drawings and setup assembly BOMs on database system according to requirements.

Set up kits with all necessary paperwork and delivered fabricated parts/components to production floor.

Problem solved and provided engineering support for development and production programs.

Responsible for disposition of non-conforming materials.

ALCATEL-LUCENT, Plano, TX MAY 1993 - JUN 2007

Production Planner Specialist (2006-2007)

Forward logistics software planning support. Generated weekly master production schedule for software and documentation shipments to our internal and external customers.

Coordinated, trouble shoot, problem solved and everyday software support for all product lines.

Ensured customer request dates were met for customer sales order processing and tracking.

Established key relationships with Alcatel internal customers to help provide good customer service.

Coordinated with shipping/transportation department to ensure products were packaged correctly and delivered on time to customers.

Acting Supervisor and main point of contact during manager’s absence from plant.

Manufacturing Production Planner III (1999-2006)

Scheduled and coordinated daily shipments of mechanical hardware to our contract manufacturers.

Coordinated material drop shipments with purchasing to our contract manufacturers.

Coordinated and prioritized daily material shipments, trouble shooting, problem solving, inventory control and operations support for Access Products (Mechanical/ PCB finished goods).

Trouble shoot, problem solved and everyday logistics support for all product lines.

Coordinated with shipping/transportation department to ensure products were packaged correctly and delivered on time.

Manufacturing Production Planner II (1993-1999)

Responsible for planning, scheduling, coordinating and generating weekly master production schedules of mechanical hardware shipments to our internal and external customers.

Trouble shoot, problem solve, inventory control and operations support.

Interfaced and supported internal customers in all aspects of sales operations. This included account management, order management, installation planning, production and shipping.

Worked with MRP, production forecasting and constantly changing variables. (i.e., margins, production and supply demand)

EDUCATION

B.S., Agriculture Business, Texas State University, San Marcos, TX

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