Manager Customer Service

Rumesh Kumar M

***********@*****.***

**, ******* ******, *********,

Tirupur - 641602,

Tamil Nadu,

INDIA.

Mobile : +91-900*******

CAREER OBJECTIVE

I am a consistent, hard working, highly motivated person. I enjoy working with the public. I feel that i am a friendly,

outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations.

I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to

establish long term employment in a friendly environment.

ACADEMIC DETAILS

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Diploma in Fashion & Appearl [2005] with aggregate of 85 from SIHMA Institution of Fashion Tech.

SSLC [2003] with aggregate of 62 from Eden Garden Matric Higher Secondary

WORK EXPERIENCE

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Worked as Quality controller cum Finishing Incharge in Aura Appearls from Jun 2005 to Jul 2007

Role :* Inspects garments, such as T-shirts during manufacturing operations to determine number of defects per

worker and reasons for rejects by examiners: Cuts swatches from bolts of fabric to determine variations in dye

lot shades.

* Counts number of pattern parts and lays of cloth prior to cutting to ensure accuracy of cutting operation with

minimum waste.

* Counts number of stitches per inch during sewing operation to detect inconsistencies in sewing machine

settings.

* Tests strength of collar-stay fusion, using tensiometer.

* Folds collars in half to detect unevenness of attachment.

* Examines garment and parts for defects, such as unfinished raw edges, broken buttons or hooks, uneven

stripes or plaids, puckers in seams, loose threads or stitches, or incorrect packaging assortment.

* Records number and type of defects for each worker.

* Returns rejected part or garment to department to be reworked.

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Worked as Quality Assurance Manager in Stalin Fashions from Aug 2007 to Oct 2009

Role :* Determining, negotiating and agreeing on in-house quality procedures, standards and specifications

* Assessing customer requirements and ensuring that these are met

* Setting customer service standards

* Specifying quality requirements of raw materials with suppliers

investigating and setting standards for quality

* Ensuring that manufacturing processes comply with standards at both national and international level

* Working with operating staff to establish procedures, standards, systems and procedures

writing management and technical reports and customers’ charters

* Monitoring performance

supervising technical staff

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Working as Merchandiser cum Production Manager in Smart Garmentz from Jan 2010 to till date

Role :*Internal & external communication

*Sampling

*Preparing internal order sheets

*Accessories & trims in-housing

*Preparing purchase orders,

Getting approvals on lab dips

*Advising and assisting production and quality department

*Taking responsibility for inspections

*Giving shipping instructions and following shipment.

FIELD OF INTERESTS

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Merchandising, Quality Assurance, Sampling, Production.

SKILLS

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** Specialized in knits Garments.

** Strong Product Knowledge.

** Positive attitude and value based outlook.

** Patience, perseverance and adaptability.

** Proactive approach and an ability to take initiative

** Desire to learn and grow with the organization.

** Merchandizing

** Testing & Sampling

** Fabric Procurement

** Product Costing Sponsored links

r> ** Buyers Handling

DECLARATION

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Place : Tirupur

(Rumesh Kumar M)

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