Customer Service Representative

Kantrese Chichester

Email: ****************@*****.***

(C) 540-***-****

SUMMARY OF QUALIFICATIONS

Over 10 years of experience in high volume Call Center environment.

Handled over 100 incoming calls.

Handled a number of retention calls, sales, up selling, as well as down selling services to customers.

Trouble shooting any issues customer(s) would have quickly and effectively to get the matter resolved.

Works productively on my own, but I can also work very well with others.

Multitasked all the time with various projects to assist in great time management.

Used a number of window applications daily, strong typing skills and computer skills in Access, Microsoft Office, Excel and Outlook.

Employment Experience

The Fauquier Bank, Warrenton, Va.

Customer Care Specialist

January 2015 to November 2016

Answer over 100 calls daily.

Assist customers with their account(s), such as checking, saving, loan and overdraft protection.

Open up new accounts for customers, which spans from a checking to a saving, to business account.

Take loan application information.

Give back overdraft fees, dormant fees, mail return fees and check printing fees.

Assist customers with online banking, as well issues they may have with their online banking.

Cancel debit card as well as order new ones.

Raise debit card limits, also atm limits.

Pulled monthly and quarterly statements for customers.

Saint John’s Catholic School, Warrenton, Va.

Contacted Custodian

January 2008 to January 2015

Cleaned elementary school as well as the preschool.

Vacuumed the classrooms and office floors, cleaned the bathrooms, dusted the classrooms as well as the office, and mopped the floors.

Helped out in the parish office, by answering the phone, took messages, and assisted church members and others with information regarding church and school functions.

PARS (professional automotive relocation service) Vint Hill, Va.

Customer Service Representative

Summer Break July 2010 to August 2010

Contacted employees of various companies, whom had been leased a company vehicle for a certain amount of time.

Once in contact with the employee I would run through a questionnaire regarding the maintenance condition of the leased vehicle, if the employee has any issues with the car, if so what they were.

I would then contact the employee who would be receiving that same vehicle in a couple of days.

Setup a date and time convenient for the employee for the vehicle to be picked and delivered.

Scanned documents, filed paperwork, helped out with the logistics coordinators with tasks.

Saint John’s Catholic School, Warrenton, Va.

Contacted Custodian

January 2008 to January 2015

Cleaned elementary school as well as the preschool.

•Vacuumed the classrooms and office floors, cleaned the bathrooms, dusted the classrooms as well as the office, and mopped the floors.

•Helped out in the parish office, by answering the phone, took messages, and assisted church members and others with information regarding church and school functions.

Intersections Inc. Chantilly, Va.

Credit Education Specialist

July 2004 to December 2007

Spoke with over 100 customers regarding their credit, credit report and identity theft daily.

Researched information on customer’s credit report that was inconsistent.

Reviewed customer’s credit report with them, gave them tips on how to improve their credit score, also on how to establish credit.

Contacted the three credit bureaus on behalf of the customers regarding information their credit report.

I would often explain to the customer’s how beneficial having a credit report is to have to protect themselves against identity theft.

Work with third party such as Capital One, Discover Card, Chase Bank, Washington Mutual and Bank of America.

Enrolled customers into services being provided by Intersections Inc., geared toward credit monitoring and credit protection of credit 6.

Provident Bank, Warrenton, Va.

Customer Service Representative

October 2000 to November 2005

Provided bank customer’s with information regarding their account(s).

Assisted customer’s with questions pertaining to their checking, savings, and loan account.

Checked account balances, activity on the account, refunded overdraft fees, pulled bank statements.

Offered other bank products, such as money market account etc…

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