Customer Service officer

HAMAYOUN RASHEED

Contact No: 056*******

E-mail ID : ********.******@*****.***

Objectives:

To achieve professional excellence by obtaining a position where my skills education

And experience will be an asset to the continued growth and progression of the organization

Personal Information:

Date of Birth : 22 March 1992

Gender : Male

Place of Birth : Pakistan

Marital Status : Single

Nationality : Pakistani

Religion : Islam

CNIC No : 37405-6159727-3

Qualification:

Bachelor of Commerce (B.Com)

University: University of the Punjab Lahore, Pakistan

Intermediate in Commerce (I.cs)

Board: Board of Intermediates and secondary education, Pakistan

Matriculation (Science)

Board: Rawalpindi board of Intermediates and secondary education, Pakistan

Work Experiences:

Customer Service Officer & Selling Agent

(Aug 2014 to June 2016)

Zong Pvt Ltd

Islamabad, Pakistan.

>> Take inbound calls and satisfy customer’s needs.ie

>> Achieve established standards for call handling quality and productivity.

>> To resolve the complaints of customers over the call and launch system complaints.

>> To identify and handle customer inquiries and respond to questions in the best possible manner.

>> Positive Attitude, goal oriented and team player.

Customer Relation Officer (July 2012 to April 2014)

Sybrid Pvt Ltd

Islamabad, Pakistan.

>> Upsell the company’s product according to customer need.

>> Receive inbound calls and satisfy customer’s needs.

>> Achieve established standards for call handling quality and productivity.

>> To identify and handle customer inquiries and respond to questions in the best possible manner.

Surveyor (Jan 2008 to July 2010)

AC Nielsen Marketing Research Pvt Ltd

Rawalpindi, Pakistan.

>> Take opinion from define class

>> Assurance of quality result of market field research

>> Data collect from different selected areas for different company’s needs and company’s product’s betterment

>> Take opinion from different areas for research purpose

Computer Skills:

MS Office : MS Word, MS Excel and Power Point

Typing Speed : 35+ words per minute

Training Course:

One month Driving Training course for Islamabad Pakistan LTV License form Police Driving School Islamabad.

One month Basic computer and Typing course from Secretariat Training Institute.

One month Training course from STI for English Typewriting including MS Word, MS Excel, MS Power Point and E-mail/Internet.

Urdu Composing/Computer Training (In Page) and MS Word Course from STI for two weeks.

Language Known:

English : Reading, Writing, Listening, Speaking

Urdu : Reading, Writing, Listening, Speaking

Punjabi : Reading, Writing, Listening, Speaking

Referance:

Will be provided on request …

Contact this candidate