IT administrator, system analyst, web designer

Urvashi

IT Administrator

Email-id: ****.****@*****.***

Phone: 783-***-****

CARRER OBJECTIVE:

Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.

TECHNICAL PROFICIENCY:

Ability to work independently as well as part of a team

Ability to perform under a high pressure work environment.

Self-driven and have the competence to handle assigned functions independently and always been amiable and hardworking in the processes managed.

Focused, Task Oriented, Innovative and a committed approach towards work.

Multi tasking competencies with the capacity to meet aggressive time lines.

Ability to Perform Under a High Pressure Work Environment, Self Motivated and Goal Achievement.

Responsible for Technical Support, including identifying and resolving Daily basic technical issues.

Comfortable to work in different shifts and 24/7 environment.

WORK EXPERIENCE:

1. Evision Technoserve Pvt Ltd Technical Service Desk 10thSeptember 2013 to 30th July,2015

Client: Quatrro Global Services Pvt. Ltd

Nature of Job:

Answering phone calls, providing resolution, escalating if necessary and closing request per the established SLA.

Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.

All mails to be read thoroughly and replied to all the concerned in case of escalation.

Obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool.

Coordinating with engineer, as well as with user for the update of the call.

Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue.

Taking the user acknowledgement before closing the ticket ID.

Check and generate the Daily call report, Monthly call report.

Monitored and executed all end user calls related to IT Services.

Interacting and Escalate issue with senior and follow end to end resolution.

Monitored and executed all end user calls related to IT Services.

Interacting with the Top level management for the critical issues encountered.

2. Wipro Infotech Global IT Support Administrator, 1 August, 2015 to Till Date

Client: Genpact

Coordinating with VP's and AVP's for their daily IT related issues and genapct application problems with 30 minute resolution period.

Providing support to all Genpact users globally in IT Support and any type of application support.

Working on certain critical applications like Citrix- Safeboot, VPN issues, Good Apps, HPSM, maintaining RELIANCE, VERIZON, T-Mobile accounts.

Providing workaround resolution within 30 minutes SLA specification.

Mainitaining logs and records of offboarded users and their app accounts and IT assets.

Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue.

Providing IT support globally in Mexico, US, UK, LATAM, China, India users.

ACADEMIC QUALIFICATION:

Degree /

Education

Level

Course

Name

College

University /

Board

Start & End

Date

Specilization

Marks /

CGPA /

Percnetage

10th Standard

-

VidyaNiketan School

CBSE

2005-2006

-

81%

12th Standard

Non-medical

Apeejay School

CBSE

2007-2008

-

64.5%

Graduation

B.Tech.

Lingaya’s Institute of Mangement& Technology

Maharishi Dayanand University

2008-2012

Information Technology

64.3%

Post Graduation

M.Tech

B.S Anangpuria Institute of Technology and Management

Maharishi Dayanand University

2013-1015

Computer Science

75.0%

ACHIEVEMENTS:

Active participation in various technical and non-technical events at inter-college and intra-college level.

Active participation in athletics in school.

Active participation in various school functions.

Attended national, state and institutional conferences related to IT and Software, Web development.

Participated in Techno Minds Competition at Institute level.

Participated in C Olympiad in the college Tech Fest-TECHNOMANIA.

Attended International Conference held by CSI (Computer Society of India).

Participated in my college ZEST as committee member.

PROJECTS UNDERTAKEN(M.Tech):

1.Red-Tacton Technology(1 sem).

2.Enhancements and Applications of Red-Tacton Technology(2 sem).

3.CONTROLLING DESKTOP MACHINE OVER WI-FI BY USING ANDROID ENABLED DEVICES WITH ENHANCED SECURITY MEASURES(3 sem).

4.Thesis on "Improved PCR based on user profile based learning usingClustering" (4th Sem).

STRENGTHS:

Positive attitude, confident, good at communication skills.

Good teaching and learning ability.

Ability to motivate & get motivated.

Trustworthy, reliable & self motivating.

Team worker.

HOBBIES:

Reading autobiographies and adventurous novels.

Love dancing, cooking and sports (volleyball, badminton, cricket).

Attending seminars and exhibitions regarding education and professional front.

Like soft music and travelling to new places.

Like to prepare websites related to my programming ability.

LIESURE TIME ACTIVITIES:

Reading Books,Singing, Watching Movies

Playing Badminton.

PERSONAL DETAILS:

Father’s Name : Mr. Shankar Yadav

Date of Birth : 27 April, 1990

Marital Status : Single

Nationality : Indian

Address : House No. 2N-31 A, NIT, Faridabad (Haryana)

DECLARATION:

I hereby declare that above information is correct to best of my knowledge.

URVASHI

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