Electronics Technician Customer Service

Raul Rivera Jr.

*** ****** ****., ********, ** **324 - Phone: 570-***-**** - Email: ******@***.*** Electronics Technician

Performance driven and analytical professional with 10 + years of experience, works well with minimal supervision. Computer literate, with strong electronic, electrical and mechanical skills. Customer oriented problem solver with an ability to adapt to new situations. A quick learner with a desire for continuous personal growth. A reliable, hardworking, and dedicated team player who works well under pressure.

Core Competencies

Equipment Installations Mechanically Inclined Component Level Repair Troubleshooting and Support Preventative Maintenance Customer Service Specialist Safety/Quality Assurance Process Optimization Calibration and Testing Product Development Support Operational Improvement Inventory Control Good cGMP/cGLP Practices Microsoft Office SAP

Experience

02/2012 to 03/2017 Service Department Supervisor

Rudolph Research Analytical - Hackettstown, NJ

•Provided onsite, telephone and email support for various product lines throughout the United States and Internationally with the help of company appointed distributors to ensure customer satisfaction

•Directed/oversaw in-house preventative maintenance and repairs

•Scheduled the preventative maintenance calendar for multiple service technicians monthly

•Monitored workflow and made timeline adjustments as needed

•Trained newly hired technicians on various equipment who significantly improved performance and enhanced efficiency

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10/2006 to 02/2012 Electronics Field Technician

Rudolph Research Analytical - Hackettstown, NJ

•Traveled to field locations across the United States performing annual Preventative Maintenance and Repairs

•Adhered to all safety protocols, best practices, and company standards at all times

• Calibrated instrumentation to test the function and to evaluate performance

•Utilized various tools, test equipment, controls, precision measuring devices, and computer equipment to complete tests, equipment maintenance, repairs, and overhauls

•Evaluated test equipment for accuracy, stability, repeatability and reproducibility 06/2006 to 09/2006 Electrician Helper

Lombardo & Lipe - East Stroudsburg, PA

•Performed various tasks to ensure the completion of wiring new construction homes

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Military History

United States Marine Corps - Kaneohe Bay, HI Honorable Discharge Motor Transport Operator

•Operated multiple heavy transport vehicles to logistically move military personnel and cargo from site to site

•Performed daily vehicle inspections and maintenance to ensure the fleet was operating at peak performance

•Supervised and delegated work to junior personnel Education

Lincoln Technical Institute, Allentown, PA Electronics Servicing Diploma Freedom High School, Bethlehem, PA High School Diploma

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