Project Manager Technical Support
Resume:
Madeleine V Villalobos
Bartlett, Illinois 60103
Phone: 630-***-****
E-mail: *********@*****.***
Summary of Accomplishments
Service-oriented Project Manager with 18 years of experience. Motivational leader with decisive organizational and prioritization skills. Experience leading large resources. Track record of delivering effective educational programs that promote brand strength and value proposition that consumers expect.
Experience
Gail Borden Public Library District, Elgin IL April 2014 - Present
ReaderShip Library Associate
Hired, trained and assigned tasks for staff and 7 resources.
Project managed and delivered 65 client-centered cost-effective projects that are aligned with the mission and values of the organization.
Delivered projects on time and within budget, scope and resources
Managed budgets, milestones, and schedules for literacy projects.
Created high standards of organizational excellence that the zoo, museums, restaurants, city organizations, businesses, local artists, schools and literacy sponsors.
Led and managed the Readership program which grew by 170% in 2015 and by 200% in 2016.
School District U-46, Elgin IL November 2011 - May 2014
Library Para Pro
Led programs designed for curriculum support and resource utilization for a population of 500 students.
Taught information literacy and technology utilization.
Built and trained 16 resources to provide staff support and improve quality assurance.
Managed multiple priorities between material analysis, ordering and coding based on a standard classification system.
Provided technical support to stakeholders and their students and ran reports that were a part of their response to intervention project.
Taught information literacy and technology use.
Community Contacts, Inc., Elgin, IL August 2011 - November 2011
Outreach Coordinator
Interviewed and counseled clients on energy conservation and cost reduction concerns.
Proposed best service options for individual energy conservation
Streamlined the process for the Spanish-Speaking clients by translating documents creating a welcoming and inclusive experience.
Proposed best service options for energy conservation.
Corsolutions Medical, Inc., Rosemont, IL September 2003 - March 2004
Project Manager
Project managed 35 full life cycle account projects and oversaw resources, data acquisition and analysis, stakeholder status updates, RAID (risks, actions, issues, dependencies), project health (RAG status) and weekly status meetings and cross-functional teams.
Led team of 30 programmers, DBAs and consultants in the Information Systems Management department and provided operations support.
Led and implemented release management schedule and approved release dates for new account initiatives.
Maintained and developed positive business partnerships with clients.
Blue Cross Blue Shield of Illinois, Chicago, IL May 2001 - August 2003
Business Analyst while on contract with TMP Worldwide, Chicago, IL
Worked on multiple BI/EDW (Business Intelligence/Enterprise Data Warehouse) initiatives focused on healthcare applications.
Planned with the programming team the full project lifecycle through all phases (initiate through delivery).
Collaborated with a team of 90 programmers (including attorneys, physicians and nurses) who provided subject matter expertise.
Translated business requirements into technical requirements.
Provided weekly status reports including milestones updates, risks/issue, scope and deliverables.
Information Builders, Inc., Downers Grove, IL April 1999 - March 2000
Business Analyst
SME for Business Intelligence solutions in the Midwest Region.
Functioned as a technical subject matter expert for BI (business intelligence) solutions.
Created business and technical requirements, provided project management expertise for SDLC (System Development Lifecycle), led application testing milestones, production delivery and post-production application support.
Education
DeVry University, Addison, IL
Degree: Bachelor of Science; Major Computer Information Systems
University of Illinois at Chicago, Chicago, IL
Degree: Bachelor of Science; Major Management
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