Sales Account Manager

RAJ KHATRI

Contact# 201-***-****

**********@*****.***

Professional Summary:

Technical Account Manager / Project coordinator with exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands. Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement. Worked extensively with SMEs and Corporate.

Customer advocate, liaison, and single point of contact for customers to ensure customer satisfaction by providing oversight and management for technical issues.

Extensive experience in developing, executing and maintaining Test Plans, Test Scenarios, Test Cases and creating the Traceability Matrix based on business requirements.

Experience in estimation of test effort and coordinate test schedule with overall project schedule also successfully managed resources and mentored QA, Software development team Members.

Representing Technical team in all phases of product development including requirement, design, construction, testing, implementation, and Customer support.

Excellent analytical, problem solving, decision-making and presentation skills with ability to coordinate activities in a fast paced environment.

Professional Experience:

Global BNB LLC, NJ, USA From : January 2014 continue

Business process coordinator

A vertical portal – a community market place went on to empower both the traveler and service provider on the one platform. List, discover and book unique accommodations around the world –digitally.

Responsibilities:

Develop business architecture using requirements such as scope, processes, alternatives and risks.

Working closely with Guest service and Sales Team to provide assistance with Guest requirements and feedback..

Implementing changes in Rentals Using PMS, cloud applications & sales force to create and maintain various reports for management review.

Communicate client’s business requirements by constructing easy-to-understand data & process models.

Liaise between business and technical personnel to ensure a mutual understanding of process and applications.

Draft and Report business requirements and align them with functional and technical specifications.

Facilitate Monthly meetings with clients to Prepare BRS, SRS and explore possible solutions.

Helix Datacom Pvt Ltd., Mumbai, India From :Sept 2006 to January 2013

Consultant /Account Manager

Heading a Consulting firm Partnering with VSNL, MTNL,Bharati Telecom for Bandwidth Marketing and other value added services. To drive and provide technical pre-sales, sales execution and post-sales support. Partnered with technical team and customer to facilitate a smooth pre-sales or migration process and sign-off for complex projects to provide Web solutions and deliver the turkey project of Inbound/Outbound Call centers all over India. Responsible for administering, optimizing and supporting internal LAN/WAN / Internet infrastructure of clients consisting of Windows/ Linux OS PDs, CRM .

Played key role in design and execution of model to capture design and development requirements in an iterative development life cycle that reduced lead-time by over 50%.

Worked as Visiting Training coordinator for Bagubhai Polytechnic Institute for call centre.

Played key role in call center turn around project resulting in reducing caller waiting time, improving call response times and increasing first call resolution by 42%

Led strategic planning initiative to secure proposed budget for the consolidation of nine call centers by identifying CRM and process improvement opportunities.

Quest Consultancy Pvt. Ltd., West zone, India From: Aug 1997 to Aug 2006

Technical Account Manager The company is “Class C ISP” in India and Providing Cable Internet Access, Dial-up Internet Access, Lease Line and Corporate Wan Solution in various parts of the country. Built and cultivated client base throughout West zone and India.

Created new market outlets for Bandwidth and other value added services. Developed and enhanced new Channel development to meet clients' and market demands.

Led and closed IT solutions ranging from 100K to 1500K+ INR.

Developed reseller/VAR Networks to expand procurement opportunities for inventory.

Analyzed market conditions to target customers and penetrate accounts. Sustained strong revenue gains despite a fiercely competitive and challenging market.

Education/Certifications:

B.S. Degree from Mumbai University, India

Online Diploma of Business Administration from IIMS Kolkata

MS-CIT Certification from State Govt. for Basic Computer, Ms-office & Internet.

CLOUD U Certificate from CLOUD University sponsored by RACKSPACE.

Cloud Systems and Infrastructure Certificate from University of Illinois, USA

ADDITIONAL SKILLS

Having a basic understanding of Project Objectives and Planning.

Data maintenance & accuracy using word,excel, Power point, Ms SQL.

Functional knowledge of Dedicated IP, Web Mail, ISP Bandwidth, Web Hosting, Domain Registration ISDN, VPN,V-SAT, Web Servers, Cable Internet and other Managed IT services.

Can communicate effectively and build relationships with high net worth individuals.

Familiar with Testing Models and software development methodology.

Ability in creating the Traceability Matrix based on business requirements.

Contact this candidate