Customer Service, call center, admin
Resume:
Elbert Joe Chitwood, Jr.
El Centro, CA 92243
*************@*****.***
Skills:
• Excellent management and customer service skills
• Computer literate and proficient
• Quick and eager to learn
• Reliable and dependable
Experience:
Big Lots/F loor Associate Yuba City, CA
11/2016-2/2017
Maintained clean and neat shelves according to plans. Restocked items. Helped Furniture department with sales and curb service.
Yuba County Auditor/A dministrative Assistant Marysville, CA 08/2016-11/2016
Responsible for digitizing all documents from 2011 to present. Scan and verify all Budget and Wire Transfers and Deposits with backup documentation.
Everifile-Chime Solutions/C ustomer Service Representative/Team Manager Sacramento, CA 9/2013-4/2015
Manage up to 15 CSRs,monitoring metrics,performing quality reviews and providing coaching. Review and adjust team statistics and provide status reports daily and monthly. Complete payroll. Take numerous calls at a call center for health and welfare management Give information and make changes to medical, dental, vision and life insurance policies Yuba Sutter Disposal/ Sorter Yuba City, CA
2 006-2007
Processed recycled materials. Maintained a clean and serviceable worksite. Completed special projects as assigned.
Sam’s Club/ Cashier Yuba City, CA
1 0/ 2 004-2/2005
Operated cash register, collected payment and gave change as necessary. Stocked and replaced items on shelves. Balanced cash drawer daily. Newgen Results Corporation/T echnical Services/Lead Installer San Diego, CA 9 /1997-11/2002
Analyzed and resolved account problems independently in Unix system. Handled troubleshooting of modems and associated software from computer systems. Installed phone lines and other equipment, and developed dealership maintenance schedules. Supported other departments internally regarding customer concerns and technical issues. Olsten Staffing and Abcow Services/V arious temporary administrative positions San Diego, CA 8/1996-9/1997
Filled multiple administrative and Customer Service positions for temporary agencies. Filing, data entry, sales support, typed correspondence and completed forms. Danka Coastal Copy Systems/M anager for Regional Toner Sales. San Diego,CA 4/1996-8/1996
Processed sales order, maintained customer databases, handled customer inquiries, figured UPS Shipping rates and tracked orders. Sold maintenance contracts for bulk supply orders. AT&T/ Marketing Representative San Diego, CA
9 /1993-4/1996
Processed sales orders, maintained customer databases, handled customer inquiries Responded to incoming phone calls to answer questions and handle requested changes. National Dispatch Center/D ispatch Operator San Diego,CA 9/1991-7/1992
Handled incoming pager messages by copying message verbatim and dispatching them to pagers. San Diego Pipe & Supply/F ield Service Representative San Diego,CA 10/1988-2/1990
Performed warranty fireplace repair service to residential customers. Replaced glass doors and Refractory bricks. Performed chimney cap maintenance and repairs. Responsible for 3 counties. Transcontinental Bankcard/C hargeback Manager & CSR Representative San Diego,CA 12/1986-10/1988
Responsible for documenting customer credit card disputes, verifying sales receipts and resolving customer problems. Supervised 2 other CSR’s to insure correspondence and resolutions were accomplished according to rules and regulations.
San Diego Trust & Savings Bank/C SR Credit Card Department San Diego, CA 12/1982-3/1986
Answered multiple customer inquiries by telephone and correspondence. Explained Bankcard statements and charges. Handled all disputes for multiple billing and unauthorized charges. United States Air Force/ NCOIC Administration/Staff Sergeant Oscoda,MI 10/1978-10/1982
Responsible for all administration for 524t h
Bomb Squadron. Maintained regulations, typed
correspondence and performance reports. Supervised 2 airmen and trained them in all admin functions. Awarded Meritorious Service Medal and Outstanding Unit Award. Honorably Discharged. Education:
Community College of the Air Force Biloxi, MS
Administrative Specialist and Avionics Communications certificates Will C. Crawford High School San Diego, CA
High School Diploma
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