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Manager Customer Service

Location:
Peekskill, NY
Posted:
April 11, 2017

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Resume:

Manuel Espineira mannyespineira@gmailcom

* ******* ******* ********* *****, NY 10567 H914-***-****, C914-***-****

LOGISTICS/ MANUFACTURING

Results oriented problem solver with 27 years experience in all aspects of business operations. Self starter with a proven adeptness at developing innovative solutions to both complex and routine problems. Expertise include: Employee Development, Labor Relations, Accountability, and consistently increasing quality and production while reducing cost.

Proficient in Microsoft programs: Excel, Access, Word, Power Point.

EXPERIENCE:

CELTIC BUILDING SUPPLY, Yonkers, New York

Night Warehouse Manager

(Sept. 2016 – Present )

Manage 8 Associates in the picking and loading of 12 routes

Inspect orders for accuracy

ACE ENDICO, Brewster, New York

Night Warehouse Manager

(Nov. 2013 – Mar.2016)

Manage the loading of 56 routes that cover the Tri-State Area.

Auditing product for accuracy which has resulted in an error rate of 1in 13,000 from 1 in 4,000.

Supervise 15 selectors and 4 loaders.

Use of Lucas WMS to hold selectors accountable to accepted efficiency levels.

Volz Auto Group, Carmel, New York

Sales Consultant

(Nov.2012 – Nov.2013)

Qualify buyers by understanding buyer’s requirements and interest.

Demonstrate product by explaining characteristic’s and capabilities

Close sales by overcoming objection and negotiating price.

Dealer Tire LLC, Blauvelt, New York

Operations Manager

(Feb.2008 – Nov.2012)

Increased profits by 17% a month.

Maintained inventory accuracies of 99.97% for 1500 SKU’s through strict adherence of company policies and procedures.

Re-structured routes for the Tri state area in order to achieve on time deliveries of 95% for thirteen local deliveries routes servicing over 500 customers.

10% reduction in staff while increasing business by more than 18% per month on average over 30 month period.

Coca Cola Enterprises, Elmsford, New York

Transportation Supervisor

(Nov. 2003 – Feb.2008)

Facilitate all third party Logistics for two Production facilities.

Developed tools to track driver performance.

Plan and schedule the movement of 200 loads of product daily using most effective transportation lanes.

Maintain all required Department of Transportation records for 85 Associates.

Coordinate all inbound freight for 9 sales facilities.

Implemented and trained all Associates on XATA (Global Positioning System).

Member of both the Safety and the Corporate Leadership Committee.

Responsible for 100% payroll accuracy by use of the Kronos Payroll System.

Warehouse Supervisor

(Aug.2002- Nov.2003)

Supervise day-to-day warehouse operations for approximately 75 employees, Inventory management, Shipping and Receiving, Stock Rotation and Quality of 700, 000 cases daily.

Supervise the daily shipping and receiving of over 350 different products and over 150 daily orders striving for customer service excellence.

Member of the Safety Committee.

Act as back-up for various areas of facility, including Production planning and supervision.

Responsible for training and development of workforce.

Production Supervisor

(Nov.1999 –Aug.2002)

Staff, train, evaluate and develop team members

Schedule manpower to fulfill necessary daily and weekly objectives

Coordinate the delivery of materials from other departments utilized in production

Manage within labor and operational budget.

Verify the readiness of the production line at start-up and supervise change over.

Conduct regular quality control inspections of product and raw materials within the department complying with the CCE specifications providing Damaged Material Reports when necessary.

Monitor productivity to ensure that line efficiencies are being met.

Evaluate all equipment on production lines daily to ensure proper functioning and eliminate any possible down time

Conduct weekly team meetings to discuss concerns and accomplishments of specific production lines

United Parcel Service, Elmsford, New York

Operations Manager

(May.1997 –Nov.1999)

Managed 40 union employees and 5 supervisors.

Scheduled manpower based on daily volume in order to reduce cost and increase efficiencies.

Conducted pre-work meetings with all employees for timely communication of changes.

Responsible for hiring, training and terminating employees.

Efficiently sorted and distributed 53,000 parcels daily to 12 different distribution Hubs.

On Road Supervisor

(June 1994 – May 1997)

Supervised 15 union drivers.

Planned daily routes and amount of work dispatched for each route.

Trained and held drivers accountable to work standards.

Preload Supervisor

(May 1985 –June1994)

Supervised 35 union employees.

Responsible for the accurate loading of 35 package cars.

Trained employees on proper safety methods.

Directly supervised the unloading of 20 trailers a day.

EDUCATION:

(2002 –2006)

Westchester Community College, Valhalla, New York.

Associates of Science Degree in Accounting.



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