Administration
Resume:
Sherri Brum
************@*****.***
PROFILE
Experience in administration and customer service
Diploma in Secretarial Studies
Knowledge of Microsoft Office
Proven ability to prioritize and organize workload
Attentive to details and excellent multitasker
Efficient, motivated and sociable
FIELDS OF EXPERTISE
Administration/Customer Service
Prepared correspondence, reports, statements, forms and presentations
Responded to telephone, in person and electronic enquiries and forwarded them to the appropriate person
Photocopied and collated documents according to established filing systems, located and retrieved documents from files as requested and maintained records of filed and removed materials
Processed incoming and outgoing mail, manually and electronically
Sent and received messages and documents using the fax machine and electronic mail
Maintained inventory of office supplies, ordered supplies as required and arranged for servicing of office equipment
Organized the flow of work for other office support workers
Prepared sales and accepted cash, maintained sales records for inventory control
Established work priorities, delegated work to office support staff, and ensured deadlines were met and procedures were followed
Carried out administrative activities associated with admissions to post-secondary educational institutions
Prepared and verified student records
ACHIEVEMENTS
Changed and alphabetized all of the teacher’s mailboxes, which made it easier for the teachers to find their mail.
Chosen to train new employees within the company, due to my ability to effectively and clearly communicate my knowledge to others.
EMPLOYMENT HISTORY
Manager Since 2013
Calla Design, Brossard, Quebec
Office Agent 2016
Access Adult Career Centre, St-Lambert, Quebec
Family caregiving 1998-2013
Private residence, Brossard, Quebec
Customer Service Clerk 1992-1998
Brum’s Dairy Ltd., Ontario
COMPUTER SKILLS
Word
Excel
PowerPoint
Outlook
Access
EDUCATION
Diploma in Vocational Training in Secretarial Studies and Computerized Accounting 2016
Access Career Centre, St-Lambert, Quebec
High School Diploma 1998
Fellowes High School, Ontario
VOLUNTEER WORK
Student Class Representative 2014-2016
Access Career Centre, St-Lambert, Quebec
Class and Library Helper 2008-2010
Harold Napper School, Brossard, Quebec
AWARDS
Riverside Teacher’s Union Award 2016
HOBBIES
Scrapbooking
Fishing
Card making
Swimming
Camping
LANGUAGES
Spoken and written English, basic French
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