Customer Service Representative
Resume:
Mike M. Rizzuto
Muncie, IN *****
*********@*****.***
Qualifications
I have established many years in sales and customer service positions. I have also trained in computer repairs and assisting customers with their computer issues. I am well versed in Microsoft Office, Windows, and most web based programs.
Education
1997 GED; Moraine Valley Community College
Experience
Dec.2016- Concentrix of Daleville,IN
Jan. 2017 Tier One IOS Adviser
I assist customers over the phone with apple devices and applications. Check warranty dates and assist with Icloud issues and features . Setup repairs also schedule appointments with the Apple genius bar if customer prefers and are eligible for help at their stores .
Sept.2015- Comcast Of Fishers,IN
Oct. 2016 Customer Service Representative Billing
I assist customers over the phone with service and billing questions. I update and correct current customers accounts and also setup new accounts. While helping customers I multitask between computer programs. I also assist other call center representatives with accounts and questions.
May 2014- Rizzuto Household of Muncie, IN
Sept. 2015 Stay at Home Dad
I implement the household operational procedures and bookkeeping as the finance manager. I manage and oversee my childrens' learning curriculum. I maintain our family computers along with assisting my children and fellow 4H families with their computer projects.
Mar. 2014- New Castle Correctional Facility of New Castle, IN
May 2014 Correctional Officer
I was trained to protect the safety and security of the public, offenders, and staff. I accounted for the offender's where abouts when they were on passes, work detail, or during line movements.
May 2012- Rizzuto Household of New Port Richey, FL
Mar. 2014 Stay at Home Dad
I implement the household operational procedures and bookkeeping as the finance manager. I manage and oversee my childrens' learning curriculum. I maintain our family computers along with teaching my children, family, and friends how to maintain and troubleshoot computer issues.
Feb. 2012- USAA of Tampa, FL
May 2012 Customer Service Representative
I was trained to update and correct current customers policies and recommend new policies. While talking to the customer on the phone, I multi-tasked between computer programs. I also obtained a 2044 Personal Lines Insurance License.
July 2007- BrightHouse Networks of St. Petersburg, FL
Dec. 2011 Customer Service Representative
I assisted customers over the phone with service and equipment issues and upgrades. I updated and corrected current customers accounts and also setup new accounts. While helping customers I multitask between computer programs. I also assisted other call center representatives with accounts and questions.
Sept. 2006- Pirtek of Clearwater, FL
Feb. 2007 Mobile Sales and Service Technician
I found new customers and checked on existing customers within our servicing area. I also made and repaired hydraulic hoses, and removed and replaced other hoses for customers in the field when needed. I maintained and organized inventory and equipment on my company provided vehicle. I also repaired and troubleshot the shop's computers and network issues as needed.
Oct. 2004- CompUSA of Clearwater,FL
Aug. 2006 Hardware Sales Associate
I assisted customers with computer purchases. I also kept track of current inventory,stocked shelves, and managed freight. I would help the tech shop with diagnosis and trouble shooting of customers computers if there was a backlog. Also assisted in the tech shop by installing hardware and software.
Jan. 2003- AMKUS Rescue Systems Inc. of Downers Grove, IL
Aug. 2004 Repair Technician
I inspected, repaired, and maintain rescue tools at the home office. I also scheduled maintenance for customer's off site, then handled those service maintenance along with any repairs of the equipment at the customer's facilities. I trained new employee's how to assemble and repair equipment.
Jun. 2001- Specialized Testing of Santa Fe Springs, CA
Dec. 2002 Lab Technician\Manager
I worked in the customer's laboratory as a I.C.B.O witness and tested to A.S.T.M and I.C.B.O codes and standards. I installed and tested mechanical and adhesive anchoring systems. I maintained and calibrated hydraulic pumps, such as the Forney machines, used in testing. I also wrote up paperwork for all testing, repairs, and calibrations being preformed, using Microsoft word and excel programs for data entry. I used the Internet to transfer data to the central office for official report write-ups, and used micrometers, dial indicators, and digital calipers to calibrate testing equipment.
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