Customer Service Microsoft Office

Mohamed Amin

*** ***** **** **********, ** *****

Tel: 518-***-****

Email: ************@*****.***

Work Experience

**** – Present General Assistant Manager, Carrols Corporation (Burger King), Clifton Park, NY

Working with Microsoft Office 365 to manage data such as new hire information, employee evaluation reviews, emails, product waste,

inventory, and cash; experience with POS systems; strong expertise in front-and-back-of-house operations; experience with customer service; and certified in sanitation compliance, inventory control, and budget administration

2016 – Present Teacher’s Aide for Students with Disabilities, Saratoga Springs School District, Saratoga Springs, NY

Working per diem as an aide to help students with disabilities with work assignments, organizational skills, and physical activities; catalogue student progress to report to his/her teacher; establish rapport with students

2016 – 2016 Contracted IT Specialist, nfrastructure, Clifton Park, NY

Specialize in installation and in troubleshooting hardware and software; proficient with Microsoft Server, Microsoft Office, Oracle, VPN and Adobe products.

2005 – 2015 Business Owner, Hamada’s Gift Shop, Saratoga Springs, NY

Traveled to Egypt, Turkey, Malaysia, and Singapore to purchase store merchandise; searched and helped develop new products predominantly in Egypt; imported products such as blown glass, alabaster stones, jewelry, carved wood, home decor, and Egyptian textiles

2002 – 2005 Graphic Designer, Fiddler’s Elbow, Middle Falls, NY

Built and maintained company website; set up and maintained all email accounts through Outlook XP on Mac and PC; built and maintained company eBay store; design product lines; worked on digital photography, 35 mm photography, scanned slides and transparencies; imported materials from overseas for factory production

2001 – 2002 Lab Assistant, Adirondack Community College, Queensbury, NY

Assisted students with graphic design assignments, and tutored students on Photoshop, Page-Maker, Illustrator and digital printers

2000 – 2001 Inventory Management, Target Distribution, Wilton, NY

Specialize in troubleshooting software for the warehouse, and trained in inventory and quality control

1996 – 2000 Restaurant Manager, Carrols Corporation (Burger King), Clifton Park, NY

Strong expertise in front-and-back-of-house operations; competencies in guest experience, sanitation compliance, inventory control, and budget administration

1990 – 1994 Ink Jet and Binding Machine Operator, Quad Graphics, Saratoga Springs, NY

Certified to operate the Sitma Machine, Label Machine, and Domino Ink Jet Machine

Freelance Experience

2002 – 2005 Website Design for:

- Hamada Naturals. www.hamadanaturals.com

- Amin photos. www.aminphotos.com

2002 – 2004 Print Design for:

- Everglade and BBQ – Saratoga Springs, NY

- Saratoga Motor – Saratoga Springs, NY

- Village Photo – Ballston Spa, NY

1997 – 2007 Licensed Arabic Interpreter for the Unified Court System,

Fourth Judicial District, NY

2000 – Present Freelance Photographer

Knowledgeable of digital photography equipment; experienced in operation of various studio and location lighting systems; proficient with Adobe Photoshop and Adobe Lightroom software; Operate and handle various of digital cameras and lenses; and experienced in still, color and black & white photography-related assignments

1994 – Present Freelance Arabic Interpreter

Education

2004 – 2005 SUNY Albany

Completed classes in Web Programming and Desktop Publishing

2003 –2003 New Horizons

Completed course on Outlook XP

2000 – 2001 Adirondack Community College

Completed the following classes with 3.9 average: Basic Graphic Design, Basic Photography, Graphic Design, Electronic Imaging, Desktop Publishing, Studio Photography, Intermediate Drawing, Photojournalism, Graphic Design for the Web, Advance Electronic Imaging and Photo Illustration

1987 – 1988 Adirondack Community College

Completed the following classes with 3.9 average: English Writing 1, Pre-Calculus, and Calculus 1.

1984 – 1986 Alexandria University School of Law, Alexandria, Egypt

1983 – 1984 Air Force Defense Academy, Alexandria, Egypt

Licenses & Certifications

Certificate of completion in Supervisory Training Program - Burger King Corporation

Certificate of completion in Management Training - Burger King Corporation

Certificate of completion in ServSafe - The Educational Foundation of the National Restaurant Association

Certified as an Arabic Interpreter for the Unified Court system, Fourth Judicial District

Certificate of Merit - Operation of Sitma Machine - Quad Graphics

Certificate of Merit - Operation of Label Machine - Quad Graphics

Two Certificates of Merit - Operation of Domino Ink Jet Machine - Quad Graphics

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