Administrative Assistant Manager

ALICIA DUFFLEY

613-***-**** • ********@*******.**

*** ****** ****** • ROCKLAND, ON, K4K 1G4

OBJECTIVE

1. To apply 5+ years of administrative/reception and management experience within a new work environment. 2. Apply stellar track record for scheduling appointments, client services, technical/business writing and editing.

EXPERIENCE

2016-2017 Carte Blanche Haute Coiffure Salon & Spa Ottawa, ON

Office Manager

Increase of saff morale through the application of positive attitudes

Time clocks and payroll

Creating staff schedules for upcoming months

Provide product and promotional training for staff members

Provide excellent client service

Maintain an appointments calendar for all service representatives

2014-2017 RenuSpa Urban Retreat Ottawa, ON

Administrative Assistant

Scheduled appoinments for all incoming clientele

Implemented a new filing system for all staff members and clientele

Maintained an appointments calendar for all service representatives

Increased profitability by developing new sales and promotions

Organized staff scheduling based on appointment types and seniority

2014 Shoppers Drug Mart Ottawa, ON

Cosmetics Manager

Created staff schedules for upcoming months

Tripled monthly sales within a three month timeframe

Performed orders, client follow-ups, and store maintenance

Obtained the store’s first 100% review for the Cosmetics department

2012-2014 Intercosmetics Ottawa, ON

Administrative Assistant/Sales Representative

Implemented a new filing system within the company

Maintained an appointments calendar for the Regional Manager

Received and handled all orders

EDUCATION

2011 Versailles Academy of Advanced Esthetics Ottawa, ON

Diploma of Advanced Esthetics; Diploma of Makeup Artistry

Honours student

Volunteered for Richard Robinson fashion show as a make-up artist

2014-2017 University of Ottawa Ottawa, ON

Currently pursuing Undergraduate’s Degree in Houours with Specialization in English Literature

Shakespeare 400: Archival researcher

Technical/business writing and editing; advanced archival research

FRIENDS OF THE OTTAWA PUBLIC LIBRARY RESEARCH ANALYST

INTERESTS

Learning; developing new organizational methods; document curation; research; travel; animal welfare.

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