Customer Service Manager

January **** to December ****

August **** to May 2001

StevenWetzel

Summary

Talented Customer Service Associate skilled at balancing customer needs and high-end jewelry store demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

Hardworking, dedicated restaurant manager with an extensive background in culinary arts and event planning. Possess a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Highlights

Organized

Detail-oriented

Strong communication skills

Customer-oriented

Full service restaurant background

Stable work history

Experience

The JewelBox

Sales

Ithaca, NY

Develop business strategies to raise customer pool, expand store traffic, and optimize profitability. Served as liaison between customers, store personnel and various store departments. Trained new employees on company customer service policies and service level standards. Recommended and helped customers select merchandise based on their needs. Renee's

Dining Room Manager/Kitchen Leader

Ithaca, NY

Supervise all aspects of dining room operation.

Hire, schedule, and train waitstaff.

Develop and maintain exceptional customer service standards. Supervise and coordinate activities of cooks and workers engaged in food preparation. Collaborate with other personnel to plan and develop recipes and menus. Communicate well and use strong interpersonal skills to establish positive relationships with guests and employees.

References

On Request

40 Powers Road, Candor, NY 13743 - 607-***-**** (H) - 607-***-**** (C) - **********@*****.***

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