Customer Service Manager
Resume:
NICOLE MIZEN
Edmonton, AB T6B 0C3
Email – *************@*****.***
OBJECTIVE: To find full time employment that will utilize my work experience as well as build upon my education.
EXPERIENCE:
April 2015 to July 2016
Personal Best – Edmonton, AB
Front line receptionist
Managed all incoming calls, meetings
Scheduled appointments
November 2014 to February 2015
First Access Funding – Edmonton, AB
Credit Analyst/Funding Representative
Analyze loan applications from auto dealers, establishing the credit worthiness and approving or declining loan applications within assigned credit limits
Excellent people and communication skills with the ability to work in a team environment
Strong computer skills and knowledge of Dealer Track software
Excellent judgment in regard to applications
Confident in my ability to work in a fast paced environment and my ability to multitask
2011 to 2014
Cash Canada Financial – Edmonton, AB
Branch Manager
Opening and closing the branch
Responsible for the efficient operation and management of the branch on a day-to-day basis
Trained and mentored new employees
Responsible for hiring, terminating and scheduling
Responsible for daily ATM audits
Balancing deposits and handling all month end procedures
Providing excellent customer service
Excellent computer skills
2008 to 2010
Reitman’s – Edmonton, AB
Assistant Manager
Opening and closing the store
Setting up the store
Cash out procedures
Dealing with customers
2006 to 2007
Waymarc Industries LTD – Edmonton, AB
Shipper/Receiver/Administration
Completing client orders
Maintain stock
Loading and unloading trucks
Inside sales
Working with Microsoft Office
2003 to 2006
Walmart Canada – Edmonton, AB
Department Manager/Fashion Designer
Maintain stock in my department through customer demands
Use of Tel-Zon gun
Customer service and complaints
Keep my department free of hazards
Able to work independently
1999 to 2003
Fort Saskatchewan Correctional Centre - Fort Saskatchewan, AB
Correction Officer
Responsible for the care, control and supervision of inmates
Maintain an accurate logbook, hourly inmate counts and control of inmates
Was a positive role model for the inmates
EDUCATION:
1999 to 2002 Grant MacEwan College – Edmonton, AB
Diploma in Correctional Services
Minor in Psychology
Completed Psychology, Sociology, Criminology and Ethics
Degree in Suicide Prevention
Alberta Best Degree
Substance Abuse Counseling
Pro Serve Liquor Staff Training completed October 2016
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