Customer Service Data Entry

Alicia Pope

** **** **** *

Street, Apt. *F New York, NY 10027 E: **.**********@*****.*** 347-***-**** SUMMARY OF QUALIFICATION

Excellent customer service skills

Ability to manage and coordinate multiple tasks

Able to type 35 WPM

EXPERIENCE

NYC Parks and Recreation Department 03/2016 – 09/22/2016 Seasonal Park Grounds Worker New York, NY

Mow and edge lawns, using power mowers or edgers

Remove graffiti from park grounds and paint park benches

Service, clean, and provide supplies for restrooms and gather and empty trash

Clean building floors by sweeping, mopping

Cut branches and remove weeds

Excellent customer service

Marshalls 07/2010 – 10/2015

Sales / Merchandising/Visuals

New York, NY

Answered customers' questions about merchandise and advise customers on merchandise selection

Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases

Provided excellent customer service

Set up displays

Trained special education kids and special need adults to become employable for 2 1 2 yrs through a program Childcare Consultant 06/2002 – 09/2006

Childcare Worker New York, NY

Maintained a safe play environment

Dressed children and changed diapers

Observed and monitored children's play activities

Communicated with children's parents or guardians about daily activities, behaviors, and related issues

Sanitized toys and play equipment

Delias 05/2000 – 08/2001

Customer Service

LIC, NY

Handled 350 inbound calls providing information and answering customers questions

Resolved customers complaints and concerns

Handled requests for refunds

Placed orders and prepared billing statements as needed

Coordinated with UPS to track orders based on customers’ requests Messages Plus Call center 05/1999 – 07/2000

Telephone Operator/Customer Service Representative New York, NY

Operated a 7 line switchboard to answer 850 calls daily

Answered calls and took messages for 800 plus companies including HMOs, hospitals, & legal offices

Performed data entry using computers

EDUCATION

New York State Department of Education High School Equivalency Albany, NY

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