Warehouse Supervisor Looking for New Opportunity

LEE SAMUELSON

***** **** ***** ***** 651-***-****

Rogers, MN 55374 ********@*****.***

Summary of Qualifications

I have several years of experience working in customer service and working with the public. I always analyze a situation and evaluate any and all options before acting. I am always open to learning new processes and techniques and comfortable working individually, as well as in a team setting.

Employment History

Warehouse Lead, Hill - Rom 09/2015 - Present

Interface with multiple departments across multiple sites to oversee the timely fulfillment of sales orders in order to exceed customer expectations. Sourced 3rd party service provides to maintain superior customer order fulfillment rate. Identified and acted on negative inventory trends to improve order accuracy, reduce mispicks and increase overall customer satisfaction KPIs. Led audit of physical inventory by an outside 3rd party.

Warehouse Lead, Superior 3rd Party Logistics 12/2014 – 09/2015

Direct employee work and monitor planned vs. actual production and expenses. Implemented procedures to reduce costs and increase efficiencies. Oversaw new software and hardware integration in daily operations activities that reduced errors and increased productivity. Effectively negotiated with internal and external customers to provide outstanding customer satisfaction with their orders.

Warehouse Lead, AM Retail Group 4/2014 – 12/2014

Direct employee work and monitor planned vs. actual production and expenses. Oversaw the planning and opening of new warehouse space, recruited, interviewed and oversaw the training of new warehouse staff.

Employment History while attending school (seasonal, part-time, contract)

Night Warehouse Supervisor, Capitol Beverage Sales 4/2013 – 6/2013

Direct employee work and monitor planned vs. actual production and expenses

Audit routes to ensure total cases shipped matches sales

Shipping Clerk, Tolomatic Inc. 1/2012 – 9/2012

Prepare outgoing shipments, contact customers to arrange most efficient transportation method.

United States Department of Agriculture, Food Safety Inspection Service 6/2011 – 9/2011

Student Intern

Organize and file employee records, respond to requests for employment verification.

Input incoming mail into records database and log responses in employee folders.

Responded to employee questions and concerns via email, fax and over the phone.

Game Day Intern, Minnesota Swarm 8/2010 – 5/2011

Coordinate game-day operations to meet participation targets for planned events.

UPS 5/2008 – 7/2011

Direct employee work and monitor planned vs. actual production and expenses

Check all areas of the building for any missing packages

ECS 5/2008 – 9/2010

Contacted customers to verify shipping label information.

Generated end-of-day reports to ensure that all packages were accounted for

Participated in the UPS Management Promotion Process

Education

Augsburg College, Minneapolis, MN, March 2013

B.A., Communications Marketing

Founding member of Augsburg College Men’s Lacrosse Team

Radio host/disc jockey, KAUG

Diploma, Rogers High School

Founding member of Rogers chapter, Distributed Education Clubs of America (DECA)

Participated in DECA district, state, and national competitions

Most-improved bowler, high school league team

Vice President of Finances, Rogers High School Store

Volunteer Experience

Elk River Relay for Life, Elk River, MN, August 2004–August 2008

Provide music for fundraisers at all-night event

Minnesota DECA, Minneapolis, MN, March 2008 – Current

Evaluate State Conference participants in various events based on guidelines.

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