Customer Service Representative

Adrienne Battle

**** ***** ******

Richmond, VA *3223

Telephone: 804-***-****

Email: *************@*****.***

Objective: To obtain customer service position that will utilize my specific skills and leadership ability.

Qualification Summary: I have more than 10 years in customer service. Experienced in answering customer’s questions, problem solving, and being attentive to the customer’s needs. My great oral and communication skills allow me to serve the customer properly. I have good leadership and organizational skills. I am proficient with Microsoft Office Word, Power Point,

Outlook Email, and Excel 2007.

Professional Experience:

Conquest 2015-2016

Customer Service Representative:

Handled a large volume of outbound calls

Engaged and encouraged registered voters to vote

Gathered data for proposed transportation system through VDOT

Parks and Recreation (The View Program) 2012-2013

Customer Service Representative:

Managed multiple phone lines and directed customers to the appropriate contact

Worked on Microsoft computer, scanned, emailed, distributed mail and filed

Helped collaborate with other organizations to raise awareness and financial contributions

GCA 2007-2011

Janitor

I cleaned cores 1 and 2 in the MC building at Phillip Morris

Mixed chemical solutions to prepare for cleaning

Learned new areas at a fast pace

Educational Background:

Potomac High School, Oxon Hill Md. Diploma Graduated 1986

National Education Center Certificate in Accounting 1990-1992

NRF Training, Goodwill Industries 2016

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