Microsoft Office Computer

Nancy Mitchell

*** ***** ****** ● Waukesha, Wisconsin 53186 ● 262-***-**** ● **********@*******.***

Computer Repair Technician

Time Management ● Judgment and Decision Making ● Active Learning ● Equipment Selection ● Equipment Maintenance ● Installation ● Repairing

TOOLS & TECHNOLOGY

Fluent in Microsoft Office Suites versions 7, 10 & 13

Quickbooks

Windows XP, 7, 8, 8.1 & 10

Provide computer support through Help Desk Service Now

Perform virus & malware removal, load software, troubleshoot computer problems, data transfers and data migrations

Perform hard drive upgrades to Solid State Drives (SSD's)

Replace RAM and video cards

PROFESSIONAL EXPERIENCE

Assistive Technology Training Specialist

January 2016 - September 2016

INDEPENDENCEFIRST

Milwaukee, WI

Developed 6 comprehensive computer curricula including Windows 7, MS Word Part I & II, MS Outlook, Windows Explorer & Internet Security

Coordinated the purchase and training of PC's software, tablets, iPads, iPhones, Android tablets, SmartPens & other adaptive equipment for individuals with disabilities.

Timely dispatch of invoices & billing.

IT Repair Technician

June 2012 - January 2016

MEATHEAD COMPUTERS, LLC

Delafield, WI

Dismantle machines, equipment, or devices to access and remove defective parts

Perform routine maintenance, such as inspecting drives, and preventive maintenance actions

Troubleshoot and run diagnostic testing to determine mechanical problems then decide how to correct them

Oversee the daily performance of computer systems

Answer user inquiries regarding computer software or hardware operation to resolve problems

Enter commands and observe system functioning to verify correct operations and detect errors

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Install and perform minor repairs to hardware, software and peripheral equipment

Marketing Intern

January 2012 - May 2012

UNITED WAY OF WAUKESHA COUNTY

Waukesha, WI

Facilitated planning and operation of two annual events. Created solicitation letters and promotional packets, performed market research to identify potential sponsors & contacted businesses to secure donations/sponsorships.

EDUCATION & TRAINING

Bachelor of Science - Communication

CARROLL UNIVERSITY

Waukesha, WI

VOLUNTEER WORK

Hope Center 2013-2016

Assisted serving meals

Provided companionship

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