IT Manager
Resume:
MIGUEL REYES MELENDEZ
*******************@*****.***
PROFESSIONAL SUMMARY
Sharp, health care IT Infrastructure/Networking Manager with extensive experience not only hands on with Windows Server, VMware, networks, platforms and backups but also managing virtualization projects of over 50 servers throughout the US and PR operations. Prepare annual budget plans, strategies and create/implement IT procedures while assigning daily priorities, tasks, duties and responsibilities within the Department. Ensure all IT operations are following HIPAA regulations/laws in addition to conducting performance reviews for internal employees. Collaborate with the organization’s executives, department directors and end users regarding status/progress reports. Possess solid know how of billing systems, processes, healthcare industry, BCP, and DRP while communicating with all personnel in both English and Spanish.
TECHNICAL SKILLS
Databases/Operating Systems: MS Access, SQL Server, Windows 7-10, Desktop, Mac OS X
Hardware/Infrastructure: Active Directory, Windows Server 2012, VMware, Symantec Antivirus, Acronis Backup, Windows Terminal Server, Dame Ware NT Utilities, McAfee Epo Server, VERITAS Backup Exec, Symantec Backup Exec, Dell Appassure, Ubiquity WiFi, Avaya Phone System, RingCentral Phones Sytem, GreatPlains, Test Track, Ontime, Vsphere & Vmware, Druva Cloud, Cloud Storage, Barracuda Web Filter, ManageEngine (Service Desk, Opmanager, Desktop Central & Firewall Analyzer), IPSwitch (SFTP SERVER), Amazon Web Services, LogMeIn, Webex, GotoMeeting, PRTG network, ZixGateway, Paylocity, Juniper Networks, Cisco Networks, Ethernet 802.3, TCP, IP, DHCP, DNS, FTP, Telnet, DSL, Cable, hubs, cabling, SMTP, POP3, NAT, VPN, VLAN, Ethernet 802.11, LAN, WAN, VoIP, IP, T-1 Connectivity.
Tools: MS Office Suite & MS Office 365, Visio, Project, EMR Software, WSUS.
WORK EXPERIENCE
Inmediata Health Group Corp., Charlotte, NC. 2008 – Present
IT Manager
Manage IT department and resources, IT services, responsible for providing technical support to the business users while architecting, designing, and implementing Windows Servers to support rapid growth, improving application performance, maintainability and scalability.
Manage IT department and resources, IT services, responsible for providing technical support to the business customers production environment for 15,000+ users while architecting, designing, and implementing Windows Servers to support rapid growth, improving application performance, maintainability and scalability.
Lead extensive IT projects including expanding the IT office and data center, upgrading Inmediata’s Corporate Wi-Fi networks, configure, designs and manage the Avaya phone system and Voicemail Pro workflows, and consolidating 50 physical Windows Servers a virtual platform with VMWare throughout operations between Puerto Rico and USA.
Prepare annual budget plans, strategies and IT procedures to attain objectives of the firms.
Assign technical projects to different team members per area of expertise.
Ensure all IT operations are following HIPAA regulations and industry standards.
Increase productivity and decreased support tickets through the implementation of a multi-layer Help Desk concept including a knowledge database.
Supervised team of three people throughout IT department monitoring budget, services, and providing technical support to business users regarding servers and virtual environments within USA/PR branches.
Monitor network routers, switches, firewalls, T-1 connectivity, remote site connectivity, internet, wireless access and security all towards efforts to optimize IT operations and reduce costs and expenses.
Manage the Physical-to-Virtual (P2V) conversion project of over 50+ Windows Servers using VMware.
Conduct performance evaluations and mentored IT personnel through formal channels to execute professional development plans.
Monitor cross functional teams ensuring effective communication between departments.
Architect, design and implement servers to support rapid growth, improving application performance, maintainability and scalability in addition to planning and implementing disaster recovery plan (DRP) and new backup plans to protect against company data loss.
Collaborate with the organization’s executives, department directors and end users regarding pertinent IT activities and led the implementation of MS SharePoint sites for all internal company departments.
Provide a secure networking environment and ensure compliance with mandated security policies.
Create documentation and procedures for all installations and IT processes and monitor network routers, switches, firewalls, T-1 connectivity, remote site connectivity, internet, wireless access and security.
Guide and manage the detecting, reporting, and mitigating physical security compromises of any system per established guidelines.
Oversee the network management and administration including uninterrupted connection support to critical core Windows Servers while creating policies and procedures and supervising/training employees.
Premier Computers Inc., San Juan, PR 2007
Customer Billing Service Representative Consultant
Handled the registration of patients in the Evolution system by Infomedika.
Determined charges for services requested, collected payments, and arranged for billing.
Processed a high volume of orders with a high degree of efficiency, which aided in customer satisfaction.
Recorded details of customer interactions such as inquiries, complaints, comments, or actions taken.
Referred unresolved customer grievances to designated departments for further investigation.
Municipio de San Juan, San Juan, PR 2002 – 2005
Server/Infrastructure Support Specialist
Provided training and support for a wide range of applications and hardware in a Windows environment, SQL, File, Print, phone, voice and internal Web and virtual servers.
Configured and monitored system backups, performing periodic restorations, WSUS administration and deployment while monitoring mailbox and anti-virus, security investigation and updating.
Managed Windows 2008 domain with Active Directory and Group Policy, Enterprise hardware, printer and software management, domain information system, DNS server, and Exchange Server.
EDUCATION
Universidad Metropolitana (UMET), San Juan, PR (expected graduation 10/2017)
B.A. Information Systems
CERTIFICATIONS/COURSES
Certifications:
CompTIA A+ Certified
Courses:
Network+, CCNA
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