CHRISTOPHER C. DAVIS

Address: ***** ****** **., *******, ** 48221

Email: c aczoo1@r.postjobfree.com

Phone: 313-***-****

Christopher C. Davis

PROFESSIONAL SUMMARY

Solutions-driven professional with 15+ years’ experience providing rapid and client-focused technical support to large user base in a diverse set of complex organizations. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications and hardware, as well as, managing network environments with a proven ability to master new tools and technologies quickly. Outstanding interpersonal skills and professional strengths illustrated by extensive training and certifications. EXPERIENCE

October 2005 - Present

Data Consulting Group Recreation Department (City of Detroit), Detroit, Michigan IT Planner

Facilitated renovation of Northwest Activities Center data upgrade project which consisted of installing three IDF and 1 MDF

Managed recreation headquarters move to three remote site locations at Northwest Activities Center

Upgraded all remote facilities from AT&T DSL to Comcast Business High Speed Cable

Drove transition of the outdated Centrex phone system to Voice of IP (VoIP)

Responsible for all LAN Administration and Desktop Support

Performed Active Directory Administration (users, computers, groups & printer management) January 2002 – August 2009

Detroit Wayne Joint Building Authority, Detroit, Michigan LAN Manager/ Desktop Support

Managed GroupWise 5.5 implementation and Internet services for the department

Maintained building access system, Galaxy Server

Managed LAN administration and desktop support

Drove support for Windows NT 4.0 Server and Windows NT/2000/XP OS

Experienced with using ArcServe Manager for backups

Implemented department PC utilization manuals and documentation October 2004 – September 2005

Strategic Staffing Solutions (S3) (City of Detroit) 311 Call Center, Detroit, Michigan Trainer/IT Coordinator

Delivered training for City Personnel in Motorola’s CSR application for 311 non-emergency calls

Partnered with Motorola to configure the CSR application for the City of Detroit

Maintained new VoIP phone system for the new call center

Managed and performed all IT network support in call center facility

Delivered call center training to new analysts

October 1999 – April 2001

Data Consulting Group, ITS Department (City of Detroit) Detroit, Michigan LAN Administration and Desktop Support

Supported 100+ servers running Novell, NT Server and 2000 Server

Co-GroupWise administrator for 5000+ City of Detroit network users

Lotus Notes administrator for 250+ users

Managed personal network at Mayor’s Mansion as his personal network technician August 1998 – October 1999

Sierra Systems Bank One, Detroit & Troy, Michigan

LAN Administration and Desktop Support

Management of LAN accounts, network printers, PC deployments and SW installs

PC and Server installments for the First Chicago/NBD merger, which included Michigan, Chicago and Florida

Managed group responsible for new switch and router installments for Michigan and Ohio’s RW Baird project EXPERIENCE HISTORY

Network Administrator, (City of Detroit) Data Consulting Group, Detroit, Michigan ( Sept. 1997 - Aug. 1998)

Desktop Support, (Daimler Chrysler) Decision Consultants Inc., Southfield, Michigan (Dec. 1996 – Sept. 1997)

Help Desk Support, (HP Desktop Support) National Tech Team, Southfield, Michigan (Apr. 1996 – Dec. 1996)

Personnelman, United States Navy, Norfolk, VA/Washington, DC (Oct. 1987 – Jul. 1994) EDUCATION TRAINING CERTIFICATIONS

Wayne State University, Detroit, Michigan C omputer Information Systems, 3.0 GPA (1994 – 1996)

Microsoft Windows Server 2012 Certification Course Udemy (2017)

Maintaining R5 Domino Users (2001)

Maintaining R5 Security and Workflow (2001)

R5 Maintaining a Domino Server Infrastructure (2000)

Lotus Notes R5 Domino Designer Fundamentals ( 2 000)

Novell training, Intranetware 4.11 (2000)

Certified Novell Administrator (CNA), Intranetware 4.11 TECHNICAL PROFICIENCY

WIN XP/WIN 7/WIN 10/Lotus Notes 5, Novell 4.11/5.1

Windows Server Administration (Windows 2000, 2003, 2008 & 2012)

Active Directory and Directory Services Administration

TCP/IP Network Troubleshooting

Server hardware planning & implementation, troubleshooting and maintenance

Network Cabling, MDF installation

Wi-Fi installation & connectivity

Compaq HP LaserJet Printers Intel NIC All Hard Drives,

Canon, Dell, HP, XEROX, QMS, IBM, & Epson Printers

Android, IPhone & Blackberry Network Connectivity AFFILIATIONS

Omega Psi Phi Fraternity Inc. (Mar. 1995 – present) REFERENCES

Robert Millender

City of Detroit – Manager, DoIT

313-***-****

Detroit Public Safety Headquarters

David Miller

City of Detroit – Director, Recreation Dept.

313-***-****

Northwest Activities Center

Xavier Sims

City of Detroit – Systems Engineer III, DoIT

313-***-****

Detroit Public Safety Headquarters

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