Desktop Support Manager
Resume:
CHRISTOPHER C. DAVIS
Address: ***** ****** **., *******, ** 48221
Email: c ********@*****.***
Phone: 313-***-****
Christopher C. Davis
PROFESSIONAL SUMMARY
Solutions-driven professional with 15+ years’ experience providing rapid and client-focused technical support to large user base in a diverse set of complex organizations. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications and hardware, as well as, managing network environments with a proven ability to master new tools and technologies quickly. Outstanding interpersonal skills and professional strengths illustrated by extensive training and certifications. EXPERIENCE
October 2005 - Present
Data Consulting Group Recreation Department (City of Detroit), Detroit, Michigan IT Planner
Facilitated renovation of Northwest Activities Center data upgrade project which consisted of installing three IDF and 1 MDF
Managed recreation headquarters move to three remote site locations at Northwest Activities Center
Upgraded all remote facilities from AT&T DSL to Comcast Business High Speed Cable
Drove transition of the outdated Centrex phone system to Voice of IP (VoIP)
Responsible for all LAN Administration and Desktop Support
Performed Active Directory Administration (users, computers, groups & printer management) January 2002 – August 2009
Detroit Wayne Joint Building Authority, Detroit, Michigan LAN Manager/ Desktop Support
Managed GroupWise 5.5 implementation and Internet services for the department
Maintained building access system, Galaxy Server
Managed LAN administration and desktop support
Drove support for Windows NT 4.0 Server and Windows NT/2000/XP OS
Experienced with using ArcServe Manager for backups
Implemented department PC utilization manuals and documentation October 2004 – September 2005
Strategic Staffing Solutions (S3) (City of Detroit) 311 Call Center, Detroit, Michigan Trainer/IT Coordinator
Delivered training for City Personnel in Motorola’s CSR application for 311 non-emergency calls
Partnered with Motorola to configure the CSR application for the City of Detroit
Maintained new VoIP phone system for the new call center
Managed and performed all IT network support in call center facility
Delivered call center training to new analysts
October 1999 – April 2001
Data Consulting Group, ITS Department (City of Detroit) Detroit, Michigan LAN Administration and Desktop Support
Supported 100+ servers running Novell, NT Server and 2000 Server
Co-GroupWise administrator for 5000+ City of Detroit network users
Lotus Notes administrator for 250+ users
Managed personal network at Mayor’s Mansion as his personal network technician August 1998 – October 1999
Sierra Systems Bank One, Detroit & Troy, Michigan
LAN Administration and Desktop Support
Management of LAN accounts, network printers, PC deployments and SW installs
PC and Server installments for the First Chicago/NBD merger, which included Michigan, Chicago and Florida
Managed group responsible for new switch and router installments for Michigan and Ohio’s RW Baird project EXPERIENCE HISTORY
Network Administrator, (City of Detroit) Data Consulting Group, Detroit, Michigan ( Sept. 1997 - Aug. 1998)
Desktop Support, (Daimler Chrysler) Decision Consultants Inc., Southfield, Michigan (Dec. 1996 – Sept. 1997)
Help Desk Support, (HP Desktop Support) National Tech Team, Southfield, Michigan (Apr. 1996 – Dec. 1996)
Personnelman, United States Navy, Norfolk, VA/Washington, DC (Oct. 1987 – Jul. 1994) EDUCATION TRAINING CERTIFICATIONS
Wayne State University, Detroit, Michigan C omputer Information Systems, 3.0 GPA (1994 – 1996)
Microsoft Windows Server 2012 Certification Course Udemy (2017)
Maintaining R5 Domino Users (2001)
Maintaining R5 Security and Workflow (2001)
R5 Maintaining a Domino Server Infrastructure (2000)
Lotus Notes R5 Domino Designer Fundamentals ( 2 000)
Novell training, Intranetware 4.11 (2000)
Certified Novell Administrator (CNA), Intranetware 4.11 TECHNICAL PROFICIENCY
WIN XP/WIN 7/WIN 10/Lotus Notes 5, Novell 4.11/5.1
Windows Server Administration (Windows 2000, 2003, 2008 & 2012)
Active Directory and Directory Services Administration
TCP/IP Network Troubleshooting
Server hardware planning & implementation, troubleshooting and maintenance
Network Cabling, MDF installation
Wi-Fi installation & connectivity
Compaq HP LaserJet Printers Intel NIC All Hard Drives,
Canon, Dell, HP, XEROX, QMS, IBM, & Epson Printers
Android, IPhone & Blackberry Network Connectivity AFFILIATIONS
Omega Psi Phi Fraternity Inc. (Mar. 1995 – present) REFERENCES
Robert Millender
City of Detroit – Manager, DoIT
Detroit Public Safety Headquarters
David Miller
City of Detroit – Director, Recreation Dept.
Northwest Activities Center
Xavier Sims
City of Detroit – Systems Engineer III, DoIT
Detroit Public Safety Headquarters
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