Field Service Engineer

Frank Markle **** Irmastone Way Orlando, FL *****

Ph-352.999. 8206

OBJECTIVE

I am looking to obtain a challenging position where my present skills can be utilized and expanded.

EXPERIENCE

Iradimed Corporation Winter Springs, FL

Quality Assurance Technician 9/2015 – Present

Develop new SOP’s for future products.

Create testing procedures for software and hardware verification and validation.

Generate solutions for design and testing issues.

Winter Springs, FL

Biomedical Calibration Technician 9/2014 – 9/2015

Troubleshoot, diagnose and repair MRI infusion pumps that fail testing and calibration.

Perform preventative maintenance on customer equipment.

EBARA Technologies, Inc Hillsboro, OR

Field Service Engineer at Intel 8/2008 – 7/2014

Develop, document and validate Best Known Method (BKM) to improve equipment and process stability for first-of-kind, first-in-fab tools and processes.

Consult with engineering to resolve unusual problems in system operation and maintenance.

Perform preventative maintenance on semiconductor capital equipment as required.

Fishkill, NY

Technical Support Engineer at IBM 6/2006 – 8/2008

Support Field Service team through escalation support. Provide technical assistance as required on a 24/7 basis. Install new software and support software related issues.

Manage CIP with customer to drive down operating costs, increase availability, and scrap reduction. Database creation to track tool metrics and assign actions based on data collection.

Track tool availability vs. specification; Investigate, plan and implement corrective action to bring semiconductor capital equipment back to conformance within specification.

EDUCATION

ITT Technical Institute – Associate in Electrical Engineering Technology.

Certifications

Management and Strategy Institute – Lean Six Sigma White Belt Certified (LSSWB)

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