Customer Service Manufacturing

Lori Peña

Phone 928-***-**** • *** W Los Alamos St • Gilbert, AZ 85233 • *********@*****.***

Work experience

**** – 2016 W.L. Gore & Associates Flagstaff, AZ

Shift Leader; Manufacturing cell leader; Trainer; R&D; Manufacturing

Lead Manufacturing Group: Help others adhere to quality standards while meeting established goals. Assure communication between all groups associated with manufacturing (engineering, corporate leaders, sales, etc.) are aligned with daily activities.

Manage payroll and scheduling: Approve payroll and evaluate scheduling needs for manufacturing.

Facilitate problem resolution: Address concerns between groups to look towards common goals that create a positive relationship.

Utilization of Quality System: Help others navigate through quality system as it pertains to manufacturing through C.O.’s (Change Orders), CAPA’s Corrective And Preventative Action, NCRs (Non-Conforming Reports), daily manufacturing requirements.

Leading small groups: Lead 2 teams totaling 30 manufacturing associates.

Drive continuous improvements in manufacturing area: Utilize value stream mapping, process mapping, ideal state mapping to identify and implement changes in area.

Project Management/Support: Drive improvement to work areas through Change Orders, room layouts updates, and product flow coaching. Recently managed a 6 week inventory build project.

Associate development: Currently guide associate development across manufacturing, including associates in neighboring areas and within my own area of manufacturing.

Drive metric tracking: Analyze daily, weekly, and monthly metrics to drive change in manufacturing area through operator involvement in area.

Support and Integrate OPEX: Use weekly leadership meetings, daily stand up meetings, and cross-shift communication to work towards a holistic operator driven approach to OPEX.

Research & Development: Worked with engineers with development of new medical devices. Built devices to provide feedback during development process. Lead training during transition to production.

2002 Holmes Tuttle Ford Tucson, AZ

Service Center Cashier; Appointment Setter; File Clerk

Provide Customer Service: Maintain customer service history files, schedule service appointments, receive payments

Relevant Systems Knowledge

Microsoft Word: Redlines; Tables; Image embedding; Pictorial format procedure changes

Microsoft Excel: Basic Formulas; Charting;

Data Replication; Data Integrity

Microsoft PowerPoint: Presentation techniques; Embedded charts

Oracle People Soft: Payroll tracking and approval.

MTrack: Metric calculation; trend analysis; cost analysis.

Oracle PLM/Agile: Document creation; Change Order workflow; Document review; Version history; Advanced searches

Oracle E1: Work Order processing; Serial number updating; ST/OT creation; BOM review; Lot Master update; Oracle reporting.

Operational Excellence: Six Sigma practices; Lean manufacturing practices.

Education

2017 University of Arizona Gilbert, AZ

Paralegal Certificate

In progress of a certificate in paralegal studies, completion will be in June 2017.

2000-2003 University of Phoenix Tucson, AZ

B.S. Human Services

Degree directed towards counseling, case management, social work, identifying problems in human functioning, seeking programs for helping people with their problems, advocacy and influencing public policy, and crisis intervention

1993-1999 Pima Community College Tucson, AZ

General education toward future degree transferability

References

Tom Reap Eric Wamble Alex Demonbreun

WL Gore & Associates WL Gore & Associates WL Gore & Associates

Area Leader Manufacturing Leader Quality Assurance

Flagstaff, AZ Flagstaff, AZ Flagstaff, AZ

*******@*****.*** *******@******.*** ********@******.***

928-***-**** 928-***-**** 928-***-****

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