Customer Service Sales

Ryan Clark

** ** *****, ********, **, J*T *L*, 613-***-****, *********@**********.***

SUMMARY

Exceptional ability to build productive relationships, resolve complex issues, and build customer loyalty

Experienced - Over fifteen years in Customer Service

Responsible - Self motivated individual who sets and prioritizes goals to complete tasks while meeting deadlines

Versatile - Able to handle multiple tasks and responsibilities

Adaptive - Able to learn new skills and technologies quickly

Goal oriented

Collaborative team member/manager

Honest, reliable and loyal

RECENT EMPLOYMENT HISTORY

2003 - Present Senior Retail Sales Associate - The Comic Book Shoppe, Ottawa, ON

EXPERIENCE

Customer Service & Sales

Intently listened to the needs of a diverse clientele and provided recommendations for collection products

Developed and managed long term sales relationships with clientele

Earned reputation for exceptional customer service

Consistently improve customer satisfaction by:

Matching clients’ needs with current and future products becoming available

Resolution of objections, issues, and concerns

Consistently met sales targets by up selling and selling on

Responsible for development and sales of multiple products

Management

Staffing

Managed and trained staff members

Payroll - Tracked and reported staff of 10

Financial Management

Accurately handled cash along with opening and closing procedures

Prepared weekly bank deposits

Managed budgets

Marketing

Developed, organized and executed promotional events

Contributed to official company page on Facebook, Twitter, and website to facilitate interaction with customers

Writing, directing, and production of podcast to inform customers of trends, upcoming promotions and increase brand awareness

Inventory

Reviewed market trends and purchased accordingly

Product Procurement - Domestic and international distributors, online resources

Managed purchasing power, inventory levels and just-in-time procedures

Database Management

Able to input and manage data across multiple database systems to meet clients’ ever-changing needs

Compile and analyze reports to track a wide variety of criteria

Tracked product sales information to determine purchasing and forecast sales and trends

TECHNICAL SKILLS

Microsoft Dynamics' Retail Management System (RMS), Diamond Comic Suite, Microsoft Office Suite, Windows 10, WordPress, Facebook, Twitter, Instagram, Audacity

EDUCATION

2004 Bachelor of Arts – Honours Theatre, University of Ottawa, Ottawa, ON

References available upon request

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