Technical Support Service Representative

SKILLS HIGHLIGHTS

Strong analytical, organizational and interpersonal skills

Able to coordinate activities and delegate authority

Enjoy working with people from diverse backgrounds

View change as a way to improve performance

EDUCATION

• Diploma: Business Intelligence, Data Analysis and Reporting (SAIT)

• Diploma: Database Administrator, Infogem Institute of Technology Calgary

• Diploma : Computer Programmer, CDI College Edmonton

EXPERIENCE

Walmart Supercentre. August 2016 – Till date.

Cashier.

Helping customers.

Doing cash out.

Resolving customers issues.

Alberta Health Services contractor IBM Canada. Jan 2013 – March 2016

IT Technical Support Analyst.

Communicated electronically and on phone with computers users experiencing difficulties and documented problems experienced using IBM’S’s call remedy &VSM ticketing system

Fixed software problems (MS WIN XP, MS WIN 7, OFFICE 2003, 2010, Internet Explorer) over the phone and with remote connection using LANDesk to client’s computer.

Provide hardware support Deployment / repair / replacement services on desktop, laptop, tablets, Mobile Hand Held, Printers, and Scanners to a variety of users across Alberta Health Services.

Helped client setup up and connect VPN (virtual private network),

Helped client in ACTIVE DIRECTORY, ITIL and to install software. Exchange mailboxes, folder permissions, application user management

Shaw Cables. Jan 2009 – Dec 2012.

Technical Support Representative.

Helped customers’ setup and troubleshoot internet connections and email on computer, cell phones, IPad and tablets.

Helped customers using Shaw ticketing system,

Troubleshooting of Shaw digital phone, internet, and Shaw Gateway digital box.

Computer IT Canada May 2007 – Dec 2008

Service representative

Sets up and configures workstations (including printers and other peripherals) and software applications.

Identifies and maintains inventory of computer equipment and software licenses

Troubleshooting of Software and Hardware problems on Phone

Provide hardware support Deployment / repair / replacement services on desktop, laptop, and Printers.

PC assembly including Hardware and Software installation and troubleshooting

Configures workstations for local- and wide-area networking. Installs network cards, sets up network connections, establishes proper network addresses and installs network related software.

Removal and Installation of hardware.

Dell Canada Mar 2003 – Feb 2007

Technical Support Associate.

Fixed software problems for business customers over the phone, internet and through remote connection.

Installed software on clients’ computers through remote connection.

Investigated and resolved hardware issues.

Helped customers using Dell’s call remedy and ticketing system (DSL Dell Solution Network and Dell Serve)

Helped customers login /passwords reset.

Hewlett Packard(contractor Convergys) Jan 2000 – Mar 2003

Technical Support Associate.

Fixed software problems for business customers over the phone, internet and through remote connection.

Installed software on clients’ computers through remote connection.

Investigated and resolved hardware issues.

Avionics Mechanic:

More than 5 years maintaining aircraft avionics system (electrical and instrument system).

Contact this candidate