Sales Help Desk

Leslie Polilli

World Travel Agent - AAA Arizona

Mesa, AZ 85208

***********@*******.*** - 480-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

World Travel Agent

AAA Arizona - August 2016 to Present

Create vacations for all AAA members

Maintain positive relationships with vendor for all changes and travel trends Cross sell all opportunities for the company

Corporate Travel Councilor-Temp

Grand Canyon University - May 2016 to October 2016 ate group reservations for athletic department and student groups Organize executive and V.I.P. travel

Temp position, Content Management Agent

Choice Hotels - June 2015 to October 2016

Generate Negotiated Corporate rates within the GDS system Rectify all GDS rejects and expedite website content Airline Ticket Agent

Cheap Caribbean Travel Corporation - December 2012 to February 2014 Process all exchanges, voids, refunds and new ticket issuance Maintain all ticket queues and run differential report daily Corporate Travel Councilor

American Express Business Travel - June 2005 to October 2012 Process travel requests for all business accounts

Process airline ticks, exchanges, phases, voids and refunds Resolve internal and external booking issues

Support emergency travel desk and re-accommodations EDUCATION

The School Of Travel Management

July 1995 to December 1995

Weber State University

September 1994 to September 1995

University of Maryland

November 1991 to May 1992

Tarrant County Junior College

August 1985 to September 1987

SKILLS

EXCEL (Less than 1 year), LOTUS NOTES (Less than 1 year), SABRE (Less than 1 year), SALES (Less than 1 year), SALES FORCE (Less than 1 year)

ADDITIONAL INFORMATION

Skills

GDS systems-Sabre & Apollo

Microsoft -Word, Excel, Power point

Lotus Notes

Sales Force

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