Customer Service Sales

Melissa Neal

***** ********* *******, ** ***** 832-***-**** *******.***********@*****.***

Summary: Seeking a position to utilize skills in a positive environment within a company that provides growth.

Work Experience:

National Oilwell Varco 2007-2015

Contract Coordinator/ Order Manager

Work Directly with all departments within NOV and manufacturing facilities to manage capital equipment orders.

Create sales orders and purchase orders for equipment needed to build/maintain land and offshore rigs.

Use Oracle and IQ2 for order processing, Rig Docs for electronic filing, and managed backlog reports through SharePoint and Excel.

Hold Commercial Reviews to make sure customer requirements and company ISO requirements are met.

Analyze contractual requirements, special provisions, and terms and conditions to ensure compliance with applicable laws, regulation, corporate policies, and procedures.

Ensure delivery of equipment and/or services in accordance with contracts.

Ensure proper invoices are submitted and payments are received in accordance with payment terms of contract.

Communicate with Traffic Department to verify letters of credit to ensure delivery prior to expiration.

Trelleborg Sealing Solutions 1996-2007

Inside Sales & Customer Service Representative

Expanded company’s footprint in the marketplace by building/maintaining strong customer relationships and providing customer service to all manufacturing facilities.

Collaborated with others in a team-based environment to accomplish organizational goals and identify/solve problems.

Responsible for quoting, billing, expediting, and entering both sales and purchase orders.

Coordinated with engineers and sales to ensure that all drawing specifications were in compliance with ISO procedures.

Resolved pricing errors encountered in the quoting process.

Provided end of month reports and analyzed them in order to track sales and performance on a monthly basis.

Special Skills: Oracle, IQ2, Microsoft Office Suite, Rig Docs, Manman, Team Center,

JDEdwards (One World), Sales Training (Sales Concepts), Product Training (Seals)

Education: Goldenwest Community College, Huntington Beach, Ca.

Contact this candidate