Customer Support

Professional Summary

Skills

Work History

Education

D M

**** * ******* ***, ****, AZ 85202 • Home: 480-***-**** • Cell: 480-***-**** • *********@*****.*** Customer-oriented and successful at troubleshooting and handling customer suport issues in a timely manner. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment. Microsoft Word & Outlook

Edonor

Five9

CRM

Care Radius

Cerner

Multi Phone Lines

Split Screen

Medical Terminology

Claims Processing

Medical Terminology

Donor Outreach Coordinator 2, 03/2011 to 03/2016

United Blood Systems

Placed outbound calls to recruit new and returning clients for blood donations. Scheduled their appointments in all regions while verifying histories and demographics. Received inbound calls from current and new donors regarding a variety of customer questions and appointments.

Assisted as Call Floor Lead with the Campaign Management Team in statistical distribution of all calling campaigns for the company.

Certifiededical Coder, 06/1999 to 11/2010

Banner Health – Arizona

E&M Coding for: General Surgery, Bariatric Surgery, Orthopedics, Urology, Nuerology, Critical Care and Hospitalists. Weekly physician and office education on coding guidelines. Chart auditing. Coded HCFA 1500 for inpatient and office charge . Daily AR follow up on tasks with billing company in Colorado GED:

Theodore Roosevelt HS - Chicago, IL

Coding Certification: Health, 2008

American Academy of Professional Coders - Colorado Spgs, CO

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