PC Technician
Resume:
CHANDIKA D KAHANDAWA
**, **** ******, *****, *** JERSEY 08863
********@*****.***
SUMMARY
A bright, talented and ambitious IT support with a strong technical background that possesses self-discipline and the ability to work with the minimum of supervision.
Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.
Excellent Customer Facing, Communication, Building good relationship. Experience of Banking systems. Better knowledge of computer and networking concepts. Physically fit, able to work in confined spaces, able to lift heavy objects. Able to prioritize in a complex, fast-paced environment. Willing to work flexible schedules / shifts.
Performed on-site diagnosis, break/fix repair, configuration, upgrades, and installation services for desktop pc's, laptops, network servers, printers, and peripheral equipment.
Replaced hardware components in desktop computers in a professional environment.
Installed, configured, diagnosed, and troubleshoot computer networks.
Windows XP, Windows 7 and Windows 10 upgrade, troubleshoot, and setups.
Microsoft office 2010, Microsoft 2013 installs, troubleshoot and setup.
Data Backup, Reinstall Windows, Install proper anti-virus programs, Reinstate any old files & programs, Replaced printer, Motherboard/Hard Drive connectivity test, PC Tune-Up, PC Tune-Up, Installed proper anti-virus programs, Update Windows, System Backup, Reinstate any old files & programs, Update Windows, Install new Desktop, Initialized Email Server on new Desk
CERTIFICATIONS:
CompTIA A+
(MCTS) – Microsoft Certified Technology Specialist.
NVQ Level 4 - Computer Hardware Technician
Computer Certificate course
Computer Diploma course
Computer Hardware Engineering Course
Currently be preparing for CompTIA Net+(N10-006)
TECHNICAL SKILLS:
Hardware, software, IBM Laptop, Desktop, HP/Compaq Desktop/Workstation/Notebook, 12 years of experience with PC’s, Setups and repairs of servers, laptops and desktop PC’s, Built and Re-built many desktop PCs. SCSI, and Raid Devices, Network shares, TCP/IP configuration, Microsoft Office Configuration & troubleshooting, Printer mapping, Drive mapping, Remote desktop, Terminal Services, Wireless LAN, Cat5/6 Wiring, Android device configuration, Drive duplication (Ghost).
PROFESSIONAL EXPERIENCE:
DiNi Communications, Inc. January 2016 to March 2017
Junior Support Engineer
Remotely monitoring the NYPD WAN System
Diagnose software issues, install updates or remove malicious programs
Performed thorough hardware diagnostics, hardware repairs/upgrades
Break-fix complex problems into solvable segments.
Setup, configure, troubleshoot, analyses, and break fix desktop/printers.
Install and upgrade standard software applications
Performed diagnosis, break/fix repair, configuration, upgrades, and installation services for desktop pc's, laptops, network servers, printers, and peripheral equipment.
Replaced hardware components in desktop computers in a professional environment.
Installed, configured, diagnosed, and troubleshoot computer networks.
Windows XP, Windows 7 and Windows 10 upgrade, troubleshoot, and setups.
Skyline Electronics April 2014 to December 2015
Repair Technician (Computer, Game Console, Mobile Phone)
Installation, configuration, and ongoing usability of desktop computers peripheral equipment and software established standards and guidelines.
Maintains and repair services to all users PC’s. Maintains and optimizes desktop /notebook configurations and software for the customer’s needs.
Repaired desktop computer, replacing faulty component and installing software and drivers.
Knowledge in laptop Repair
Repair and Break Fix for all IT equipment’s
Updates within windows 7
Migration and imaging PC’s, Printer Mapping and troubleshooting.
Virus removal.
Consultations with independent buyers on PC function needs and pricing
Hardware and software installation
Software & Hardware installation, Trouble shooting
Laptop / Desktop All Brand
Mac Product IMac / Mac book / Mac book pro / Mac book air / Mac mini
Game System PS3 / PS4 / XBox 360 / XBox one.
Mobile Phones I Phone 4/4S/5/5S/5C/6, Samsung Android product
E-W Information Systems Ltd June 2000 to October 2013
Customer Support Engineer
Consult with customers regarding technological needs/problems
Provided installation, and repairs on customer’s printers.
Disassembled systems on-site to diagnose issues and make selected repairs
Break-Fix with repairs, services, and restored parts, motherboards for laptop computer equipment
Performed on-site repair and preventive maintenance on personal and commercial computers and related peripherals.
Designed, implemented, and managed wired and wireless networks with firewall and router configurations and anti-malware solutions.
Delivered, set up, and networked computer systems.
Utilized technical documentation & troubleshooting skills to ensure optimal workstation performance.
Provided end-user assistance in person, by telephone, and via email.
Assisted users with research, evaluation, and purchase recommendations of new pcs and peripheral equipment.
Built custom computers to best serve the customer needs. Scheduled work and ordered parts.
Responsible for the installation, maintenance, troubleshooting of IT equipment including Desktop Computers, Laptops, Servers, Printers, Scanners.
Supporting customers by visiting client sites or using Remote Access Technologies.
PC Assembling, Knowledge of banking system & troubleshooting
Thin Client HP / Dell
Servers & PC’s IBM / HP / Dell
Laptops Fujitsu / IBM / HP / Dell / Acer
Printers Lexmark / HP / Epson / IBM
IUCN - International Union for Conservation of Nature December 2007 to October 2013
IT Administrator (Outsource Help Desk by E-WIS)
Maintain all IUCNSL servers, (Linux – Postfix Mail / Intranet / Squid, Windows – Win2000 / Win2003) Active Directory, Exchange server 2007 + Microsoft Outlook / DNS and DHCP server and routers.
Administration of IT policy & be a responsible for leased communication lines. Trouble shooting PABX system, Provision of technical specifications for IT related purchasing & software, hardware maintenance & trouble shooting.
Supervise other technical support workers & Provide advice and training to users.
EDUCATION:
G.C.E. (A/L) Examination in 1993
Physics (S)
G.C.E. (O/L) Examination, 1989
Sinhala (D) Science (C)
Buddhism (D) Social Studies (C)
Mathematic (D) English (C)
Tech: Subject (D) Music (C)
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