Customer Service Manager

Jason A. Browne

Phone: 530-***-**** • Email: **********@*****.***

SKILL SUMMARY

• Project Management/ Budgets

• Municipal Contracts/RFPs

• DOT Specialist

• Safety Orientated

• Solid Waste Professional

• Fleet Maintenance

• Presentations with Power Point

PROFESSIONAL EXPERIENCE

Contract Sweeping Services- General Manager 2014- Present

• Manage 100+ employees, 3 Branch managers, and multiple sites throughout Ca and Az

• Fleet maintenance of over 100 vehicles ranging from pickup trucks to heavy machinery

• DOT Specialists with management over 80 commercial drivers

• Maintain budgets, P&L’s, and all company financials with 10 million dollars in revenue

• Prepare RFPs and manage over 30+ municipal contracts for Arizona and California

• Present and meet with several City Councils, Public Works Departments, and City Managers

• Responsible for New Hire Process, terminations, and safety efforts throughout the company

• Ensure Efficiency in all routing, Work with operations and City agencies to improve productivity as necessary Waste Management- Operations Manager 2012- 2014

• Manage 20-25 Commercial Drivers to effectively service 47,000 customers at the largest hauling site in the U.S.

• Manage solid waste contract to ensure compliance

• Fleet Maintenance- 20-25 Trucks

• Liaison to the city/jurisdiction for all service inquires provided by company

• Train employees and customers in all aspects of operations in regards to the Waste Industry

• Investigate and report all injuries and accidents in the area

• Handle all escalated Customer Service Issues

• Logistical Expert- Reroute specialist

Construction- Foreman

• Over 12 years of experience in various lines of construction including: Refineries, Industrial/Heavy Equipment, Carpentry, Mechanical, Paving/Cement, Cabinetry, Electrical, Plumbing, Masonry, and Automotive

• Property Management/Facilities Maintenance

• Extensive Residential, Commercial, and Industrial Exposure in California, Arizona, Oregon, and Washington

• Thorough working knowledge of applicable State laws, OSHA and District policies as they relate to safety operations and activities

• Experience with hazardous working environments: chemical, asbestos, and extreme working conditions EDUCATION

• California State University, Chico

Bachelor of Science in Business Administration, Option in Entrepreneurship & Small Business Management

AWARDS & AFFILIATIONS

• Young Entrepreneur Competition (YEP) 1st place winner 2009 & 2010, (19-27 year old age category)

• Grand prize winner (YEP) Competition 2010.

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