Service Manager

Curriculum Vitae

Gajjala Jayaramireddy,

S/o.G.Thimmareddy,

Kollapanaidupalli (post) & (Vill),

Chejerla (Mandal), Nellore (Dist.), A.P.

E-Mail ID: **************@*****.***

Summary:

A very successful with 8 years of managerial experience in the field of construction equipment and mining machinery aftermarket product support, Construction equipment like Hydraulic excavators, graders, Rock breakers, Graders, Dozers and different heavy earth moving and construction equipment’s.,

A continuously support to heavy earth moving equipments. Working closely with sales, Identifying customer needs and focused solutions.

Overall 18 years of experience in excellent mechanical skills and technical knowledge, working to strict deadlines within technically demanding environments.

Professional Snapshot

A competent and result oriented professional with over 18 years of rich experience in Construction and Mining machinery maintenance.

Currently employed with M/s DOTT Services India Pvt.Ltd., as Senior Manager for whole machinery division as core competency.

Great support in various technical aspects to lead the team and motivate to enhance better performance, 100% man productivity utilizing to achieve 100% company prescribed business targets.

I am prudent, disciplined and self-motivated with excellent interpersonal, communication and organizational skills.

Assist to Sales team in corporate deals by explaining the product advantages and technical features.

Proficient hands-on experience in various types of Hydraulic components like pumps, motors & valves.

Expertise on DI & CRDI engines and Hydraulic transmissions / axles of B/hoe loaders, wheel loaders and graders.

Strong analytical and troubleshooting in Hydraulics/Electrical/Engines.

Field study (Time study, parts failure analysis and competitor study).

Areas of Expertise

Technical Support

Trouble shooting

Team building – leadership

Problem solving

Training Trainers

Manpower planning

Academic

* Diploma in Mechanical Engineering from state board of technical education& training (AY1992-95)

* S.S.C from State Board of Secondary Education. (1991-92 Academic year)

SOFTWARE SKILLS:

Operating system : Windows XP, Windows 7

Computer packages : M.S Office

Professional Experience and Significant Achievements

Senior Manager (Machinery Division): Nov 2014 to till

M/s.Dott Services Pvt Ltd [Specialized in Engineering and Mining contractors at SCCL – MANUGURU]

Maintain machinery like Excavators, Graders, Dozers, Loaders, Back hoe and Cranes.

Manage the team to Maintain the machinery with supportive maintenance staff,

Man power Handling-Shift supervisors, Mechanics and Operators shift wise issues short out regularly and lead team effectively,

Maximum machinery availability in Production support and maintain detailed records,

Monitoring the Regular issues with OEM warranties and Maintain Parts planning.

Less breakdown effort and more productivity to maintain for company aggressive growth and working within the management guidelines.

Area Service Manager (on Role) April- 2013 to July -2014

M/s. Asha Auto mine Pvt Ltd [Authorized dealers in West AP for Hyundai CE]

Area Service Manager (on Role) Sep-2009 to March-2103

M/s. Anandsheel Hydraulics Pvt Ltd [Authorized dealers in AP for Hyundai CE]

Responsibilities:-

Service efficiency

Perform service activities in an efficient manner (First Time Fix the problem)

Product support through efficient repair management in strict compliance with service procedures and manuals

Improve utilization hours with the given man power

To pass on the business lead generated, to the sales manager both for aftermarket Products and equipment

In order to improve parts sales, service revenue and enhance customer satisfaction

Dealer Management

Train dealer engineers to solve complex technical problems.

Keep them updated with relevant technical information.

Monitor complaint registers of customer and track dealer performance to ensure, they are performing service.

Interventions line with the requirements of the machine population.

Customer satisfaction develops with the Hyundai structure and guidelines.

Regular reporting to GM and maintain targets of MTR & MTTR and aftermarket business targets. Follow management instructions to achieve targets and company growth.

Field Service Reporting

Interact with OEM and Timely submission monthly reports and warranty complaints and product quality related issues, Customer feedback in order to report company on product performance and key member in addressing product quality issues etc. Closely monitor product issues and customer complaints.

Compliance with Corporate Guidelines

Follow in letter and spirit the Hyundai Vision, Mission and core values

Comply with the policies and procedures communicated from time to time

Perform any other tasks given by OEM from time to time.

Sr. Service Engineer June 1997 to Aug 2009

M/s.Vaishnovi infrastructure India Pvt ltd, [The company comprises of refurbished heavy earth moving Equipments]

Career starts Trainee service engineer and achieved to Sr.Service Engineer

Trouble shooting, administration and support of marketing knowledge in all levels

Three Years FMC done at Kothagudem coal mines for EX700 Hitachi machines (2004-2006),

Vaino brand Breakers service activities and monitoring done,

On site maintenances done at Tirunalveli -Tamilnadu and Barh- Bihar sites under Vaishnovi rental division

Strengths

Highly organized - can priorities work schedules, manage time effectively and meet targets.

Strong in team work capabilities

Resourceful, proactive and have initiative.

Flexible and adaptable quickly to new working environments.

Strong determination to succeed

Quick learner and hardworking

Administrator experience.

Personal maturity and life experience.

Built long-term satisfying relationships with all of our customers.

Professional development

Hyundai CE L1, L2 and L3 levels Service trainings Completed

Hyundai CE Soft Skills Training completed

Hyundai CE parts L1 training completed

Personal Snapshot:

Father Name : G.Thimmareddy

Date of Birth : 1st June 1977

Nationality : Indian

Religion : Hindu

Marital Status : Married, 1 child

Interests & pass times : Family, reading books, listen music& Keep fit.

Indian Passport no : L7866941

Languages Known : Telugu, English, Hindi and Tamil

I hereby declare that the above-furnished information is true to the best of my knowledge.

Date:

Place: Hyderabad. (Jayaramireddy.G)

Contact this candidate