Customer Service Representative

JENEA L. PIERCE

**** ** ****** ******, **** City, Florida 32055 ****************@*****.*** 504-***-****

OBJECTIVE

To obtain a managerial position within a thriving company as Sitel, offering vast and professional experience in the area of Customer Service.

SKILLS & ABILITIES

Includes, but is not limited to, verifying medical insurances including workmen’s compensation, scheduling surgeries, procedures, x-rays and lab tests; collecting insurance deductibles and co-pays; admitting and discharging patients to hospitals, medical icd-9 and coding, answering multi-phone lines/switchboard, performing general office tasks and providing overall customer service.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, SITEL CORPORATION, LAKE CITY, FL

08/11/2015 - PRESENT

Responsible for providing DirecTV customers with technical support and customer service over the phone. Also have taken the initiative to provide technical and billing assistance to peers, motivate and encourage team members to strive for excellence, run huddles and assist in problem-solving and answering questions in team chat.

PATIENT ACCOUNTS SERVICE, CHERIE’S TENDER CARE, LLC, NEW ORLEANS, LA

06/05/2012 – 11/29/2013

Responsible for verifying patient’s insurance, answering multi-phone lines, data entry, taking messages, performing general office tasks, medical billing, icd-9 and cpt coding and filing insurance claims for Medicaid, Medicare and private insurances; providing general customer service.

ASSISTANT STORE MANAGER, CIRCLE-K CORPORATION, GRETNA, LA

04/07/2010 – 06/01/2012

Responsible for scheduling employees for various shift work hours including breaks and lunches, customer service, greeting customers, handling and making deposits to banks daily, handling all customer complaints, refunds, balance register daily, clean and stock all merchandise from vendors and schedule vendor appointments with merchandise, general office tasks, data entry and generating monthly reports to corporate office.

PATIENT REGISTRATION REPRESENTATIVE, WEST JEFFERSON MEDICAL CENTER, MARRERO, LA

11/12/2006 – 03/28/2010

Responsible for verifying medical insurances including workmen’s compensation, scheduling surgeries, procedures, x-rays and lab tests, collecting insurance deductibles and co-pays, admitting/discharging patients to and from hospital, medical icd-9 and coding, answering multi-phone lines/switchboard, performing general office tasks, managing electronic record, HIPPA and OSHA regulations.

CUSTOMER SERVICE REPRESENTATIVE, ALLEN & ASSOCIATES/AMERICAN FAST TAX, METAIRIE, LA

01/10/1998 – 05/28/2010/SEASONAL

Responsible for performing direct customer service via telephone, electronically or face-to-face; responding promptly to customer inquiries, handling and resolving customer complaints, obtaining and evaluating all relevant information to handle product and service inquiries, providing pricing and delivery information, performing customer verifications, setting up new customer accounts, forms, applications and requests; organizing workflow to meet customer timeframes, managing customers’ accounts, keeping records of customer interactions and transactions, recording details of inquiries, comments collections and performing general office duties.

EDUCATION

GRETNA CAREER CENTER, GRETNA, LA

MEDICAL BILLING AND CODING CERTIFICATE, 2001

WEST JEFFERSON SENIOR HIGH, HARVEY, LA

HIGH SCHOOL DIPLOMA, 1999

REFERENCES

Available upon request.

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