Desktop support

Akinsehinde A. Dada

Qualification Summary

Professional Desktop Support Technician with experience in customer service, hardware and software troubleshooting

Work Experience

Harry S Truman College, Chicago, Illinois. August 2014- Present

Computer Lab Technician

Participated in the City Colleges of Chicago’s college wide migration from Novell Directory Service to Microsoft Active Directory

Assisted with Truman College’s IT equipment inventory record keeping

Provide technical support for students having difficulties with their computer systems while in the lab

Software deployment through SCCM

Ensure lab policies are adhered to by students and other lab users in order to maintain a safe and clean lab environment

Proctor exams for ESL students

Bank of America, Chicago, Illinois October 2012 - April 2014

Band Refresh Installer/ Technician

Imaged new and old computers as well as de-install and install desktop and laptop computers for old and new users

Engaged in frequent use of Smtools and SCCM system management software for software pushes to client computers

Performed data migration from old computer systems to new computer systems for users

Assisted in the Merrill Lynch nationwide systems deployment and network upgrades

Provided users with technical support and respond to questions concerning their access to network resources before and after each install

Ensured old computer systems hard drives are wiped using recommended software

On-Ramp, Chicago, Illinois. February 2012 - May 2012

Computer Technician

Reinstalled computer Operating Systems to create functioning work stations from donated computers

Salvaged hardware or swapped from donated computers to create a computer with fully functional hardware components

Performed hard drive memory wipe from donated computers using recommended software to ensure personal data is not compromised

Enhanced tax filling process for On-Ramp by assisting in the proper documentation of over 100 donated computers and other electronic devices to On-Ramp

Harry S Truman College, Chicago, Illinois. August 2009- March 2012

Computer Lab Technician-Nursing Department

Created, deployed, and setup as part of a team, image cloning of Windows Operating Systems using recommended software

Performed secure hard drive memory wipe from retired lab computers using recommended software

Assisted in ripping and archiving of more than 50 legacy nursing training videos-CDs, DVDs, and Video Cassettes onto a shared computer server to be accessible to lab users while in the lab

Ensured that lab equipment like printers and audio visuals are functioning at optimal level to meet the needs of over 300 daily lab users

Provided technical support students having difficulties with their computer systems while in the lab

Ensured lab policies are adhered to by students and other lab users in order to maintain a safe and clean lab environment

Skills

Windows 7, 8 & 10 Operating Systems. Microsoft Word, PowerPoint, Outlook and Excel

Education

University of Illinois at Chicago, Chicago, Illinois. December 2016

Bachelors of Science in Health Information Management

Harry S Truman College, Chicago, Illinois. May 2012

Associate in Applied Science in Networking-Hardware and Software Support.

Activities / Interest

Member, Phi Theta Kappa January 2012 – Present

Traveling, Playing Soccer and Badminton.

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