Software Quality Assurance

Derek Anderson

** *********** ** *******, ** ****7 *****.*.********.**@*****.*** 774-***-****

Professional Summary

Accomplished quality assurance professional with extensive business experience in software development, testing and deployment.

Qualifications

Software Development Life Cycle (SDLC)

User Acceptance Testing (UAT) – Front & Backend Regression Testing

Vendor Management & System Upgrades

Multiple Web Browser Validation & Verification

Debugging, Non-conformance & Root Cause Analysis Documentation/Management

Large Team Call Center Management & Operations Support

Experience

Automated Health Systems (2/14/17 – Present) – Software Test Engineer

Application Testing for the State of Rhode Island’s Health Care System (Healthsource RI).

Web based systems and desktop application testing & support ensuring 100% effectiveness and efficiency for both the end user and the customer service representatives.

Vendor management, working with 3rd party software provider to create timely and accurate software delivery.

Writing manual test scripts based on business requirements, executing test scripts via JAMA.

Debugging existing software, non-conformance documentation in JIRA, UAT & Regression testing.

Quality Assurance – single call analysis providing documentation for areas of improvement to assure best customer service practice is performed and achieved.

Knowledge of Healthcare Information Technology (PHI & HIPPA).

Trelevate (10/10/16 – 12/30/16) – Sales Consultant/Field Training Manager

Developing sales strategies and lead generations through face to face customer engagement (B2B) while increasing brand recognition by 75%.

Providing in-depth assessment of customer requirements then tailoring long term plans to accommodate while offering the best overall customer experience.

Improving employee selection, sales culture refinement, strategic education and campaign execution through robust training and individual development plans, resulting in 100% employee retention.

CVS Health (11/17/14 – 4/1/16) – Sr. Consultant

Responsible for Quality Assurance of the Workforce Management Web Application based on the software development life cycle protocol resulting in a more effective scheduling tool that ultimately increased productivity and efficiency in the workplace by 90%.

Writing, developing & maintaining test cases for User Acceptance Testing (UAT) and Regression Testing providing error free deployment of bug fixes and software enhancements.

Managing Root Cause Analysis, debugging efforts and documentation of test results/non-conformances while holding vendors and developers accountable for their work thus leading to better product quality.

Writing Business Service Requirements (BSR’s) and Change Requests (CR’s) while assisting IT/IS teams with off hours system, platform & server maintenance and support (24x7x365) creating a more stable network environment.

Verizon Communications (6/30/93 – 3/28/2014) – Sr. Analyst

Experienced large team call center customer service representative exceeding service level agreement targets on a consistent basis.

Call Center Management/Team Leader – supervising 150+ employees with 30 direct reports, providing training & development while meeting or exceeding monthly office objectives.

Implementation Specialist – strategically deploying hardware & software during office conversions, relocations, openings & closings resulting in seamless transition and uninterrupted business productivity.

Quality Assurance Subject Matter Expert responsible for network surveillance, outage/crisis management, trouble ticketing & vendor management as well as leading all testing efforts of the Software Development Life Cycle (SDLC). Successfully achieving the goal of the five 9’s = 99.999% network reliability.

EDUCATION

University of New Hampshire - Accounting (1year), transferred to USM

University of Southern Maine - BA Degree in Criminology, GPA = 3.00

SKILLS

Microsoft Word, Excel, Visio, PowerPoint, Outlook

DOS SQL database retrieval & testing

Excellent written & verbal communication

Certified ISO9000 Document Writer

IBM Cognos Reporting, PeopleSoft, ORION Solar Winds, Netcool, JIRA

Effective Project Management, Leadership & Presentation with Attention to Detail

Web Page Design – HTML (self-taught)

VoIP Technology

Agile & Waterfall Testing Methodology

REFERENCES

Available upon request

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