Administrative Assistant Help Desk

JONATHAN WHITE

*** ****** ***** ***. ****, Plano, TX 75023 H: 214-***-**** C: 972-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously,

and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person

inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed.

SKILLS

Highly organized & critical thinker Multi-line phone proficiency

Excellent planner and coordinator Advanced MS Office Suite, NetSuite, Oracle,

Accurate and detailed QuickBooks, Mac knowledge

Articulate and well-spoken 55 WPM typing speed

Interpersonal skills Training programs development

Composed and calm under pressure Appointment setting

Database management & Filing and data archiving

Report development

WORK HISTORY

IT Help Desk Analyst, 10/2016 to Current

Revolution Retail Systems – Carrollton, TX

Report directly to the director of the help desk with tasks and projects completed involving IT help desk and

cross training in billing and administrative duties.

Provide networking/desktop support and perform mainframe and account maintenance tasks.

Quickly learn and master new technology; equally successful in both team and self-directed settings; and

proficient in a range of computer systems, tools, and testing methodologies.

Handled 30+ technical/mission-critical calls daily and consistently met high service standards.

Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring

between 95% and 100% on all calls (outperforming average of 90%).

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and

data recoveries.

Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if

appropriate), resolution and closure of tickets.

Administrative Assistant II, 03/2012 to 07/2016

University of North Texas – Denton

Supported the work of the department by purchasing equipment and supplies, maintaining an inventory of office

supplies.

Helped organize and conduct departmental events, as directed, by securing space, equipment, food, preparing

invitations, announcements, etc.

Verified and processed student and part-time employee time records.

Handles confidential information with tact, discretion and in compliance with FERPA regulations.

Compiles information from standard sources and prepares data reports (e.g. number of forms processed during

the month)

Respond to general email inquiries, and update the calendar with upcoming and events.

Administrative Assistant, 04/2010 to 03/2012

Blue Cross Blue Shield – Richardson, TX

Screened inquiries and memos for referral to appropriate areas within the division or company or organize such

material for the director to expedite resolution.

Provided the director and/or other staff members with complete and timely background information on all

telephone calls and correspondence.

Informed director's staff or other parties of relevant information as appropriate.

Prepared routine correspondence and memos.

Performed usual administrative duties such as typing, filing, scheduling, calendar management, etc.

Gathered information and prepare reports as requested.

Obtained information, status reports, or answers on various business matters, inquiries or projects as directed.

Served as liaison/coordinator for special projects or workgroups.

Tracked and maintained attendance records for regular submission.

Provided support to departmental areas as needed.

EDUCATION

Associate of Science: Marketing, 2014

DCCD College System - Dallas, TX

Marketing:

University of North Texas - Denton, TX

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