Customer Service Management
Resume:
Tammy Geer
Manteca, CA *****
***************@*****.***
SUMMARY
Administrative professional with expertise in trade shows, database management and client interface. Exceptional ability to multi-task in a fast-paced work environment. Excellent telephone etiquette as well as exceptional face to face customer service. Natural ability to work autonomously and as part of a team. Extremely dedicated, hard worker who always seeks challenges to overcome.
PROFESSIONAL EXPERIENCE
CAMICO, San Mateo, CA December 2013 to January 2017
Account Executive
Responsible for customer service inquiries, database management and account management.
Administration
Documented outcomes to inquiries to facilitate accurate tracking and analysis of best practices.
Researched and analyzed data to address customer service issues and provide timely solutions.
Maintained database to ensure accurate information, updating and extracting information to provide timely reports.
Prepared quotes for CPA Firm prospects, ensuring accuracy and a smooth flow of information.
Inside Sales
Managed a substantial account volume, processing orders, verifying prices, terms and requirements to ensure accuracy and timely delivery.
Handled a high volume of incoming calls to ensure timely service and improve customer support.
Used quantitative techniques to analyze results and make decisions.
Customer Service
Responded to customer inquiries, analyzing problems and providing information to ensure questions and issues were successfully handled in a timely manner.
Maintained positive customer relationships by responding quickly and effectively and providing workable solutions.
Displayed significant multi-tasking skills, applying appropriate sense of urgency, and working under pressure to provide real-time solutions to customers.
OAK HARBOR FREIGHT, Newark, CA March 2012 to December 2013
Payroll Clerk/Administrative
Responsible for driver check in, making client appointments, manifesting trailers, dispatching AS 400, DOT Paperwork, and customer service. Experienced in tracing, scanning, providing clerical and administrative support, nightly reports, A/R, collections, Payroll-Kronos, and cash deposits.
Tammy Geer Page 2
JONATHON D. LAROSE LAW OFFICE, Fremont, CA September 2012 to October 2012
Receptionist/Paralegal
Family Law, Log Documents, Typing, Faxing, Scanning, Correspondence by Email or Letter to clients, Proof of Service, Calendaring, Putting Discovery Binders together for trial, Bating documents, Using template to draft documents, administrative duties, Billing for billable time, A/P and A/R duties
SMART LEGAL SERVICES, Hayward, CA June 2012 to August 2012
Legal Intern
Responsible for calendaring. E-Filing, Pacer-Eastern and Northern District, Bookcase Bankruptcy, legal file management, and making client appointments.
ROADWAY FREIGHT, Oakland - Milpitas, CA May 2007 to October 2007
Casual Freight Clerk
Provided clerical and administrative support Assisted in special project
Provided support for a Union House, familiar with contract for clerical and drivers. Experienced with driver check in and making client appointments, tracing and OS&D procedures.
CALIFORNIA FINANCIAL, Hayward, CA January 2006 to February 2007
Loan Agent/Loan Processor
Originated Loans and networked with Realtor, Account Executives, and Lenders to ensure quality documents.
Processed loans from submission to close while maintaining a pipeline of multiple files.
EDUCATION
B.S., Business Management, Cal State East Bay - Hayward, CA
Paralegal Certificate, A.A. degree, Legal Studies, Healed College - Hayward, CA
CERTIFICATIONS/LICENSES
Casualty Insurance License 0K34381
TECHNICAL SKILLS
Microsoft (Word, Excel, Power Point, Outlook), Skype, Knowledge in Plus, SalesForce, Westlaw
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