Technical Support Customer Service

TSIGE BENEBERU

**** ******** ** ***#**

Somerville MA, 02144

*****.***@*****.***

Home Telephone: 617-***-****

Cell Phone 617-***-****

OBJECTIVE

To obtain a challenging position in Accounting,Cash Posting

One Year of experience in these responsibilities:

Accounts payable, accounts receivable, purchases orders, general ledger, customer service, inventory control and data entry.

PROFESSIONAL EXPERIENCE

Cash Processing Assistance

2007-20016

Cash posting

Using Epic Software

Managing Different Insurance Billing Information

Working as Cash Remittance Assistance

Handling Pertinent Information

I2 TECHNOLOGIES Atlanta Georgia

2000 –2001

QA Engineer, Technical Support

Responsible for writing test cases and test plan to perform manual testing. Developed an automated testing system using WinnRunner.

Integrated automation test into Test Director Projects.

Implemented LoadRunner crated Load Runner Scenarios for DB Load testing.

Tracked failures through TestDirector and followed through to closing of incidents. Participated in code reviews.

Perform testing a web application written in perl in UNIX environment.

PROJECT SOFTWARE DEVELOPMENT, INC. (P.S.D.I.), Bedford Massachusetts

1998 - 2000

Senior Software Support Analyst for Accounting Software

Organizing and managing special projects helping to implement new software, chart of account maintenance, maintaining accounting procedures and assisting the Customer.

Supported application, database, systems and Networking issues.

Identified and repaired problems with referential integrity in client database.

Configured client desktops balance DLL’s to avoid conflicts with third party software.

Completed issue/resolution documentation for all calls.

Promoted to senior analyst for consistently meeting and exceeding all goals/objectives.

Performed manual testing on MXIMO, to make sure it is Y2K compliant.

Perform testing a web application in UNIX environment.

STREAM INTERNATIONAL, Canton Massachusetts 1997 - 1998

Senior Technical Support Representative

Provided telephone support for Microsoft Access users in designing customized Application using Access Database Package.

WHEELER MANUFACTURING CORP., Boston Massachusetts 1996 - 1997

Book Keeper

Provided complete bookkeeping service.

Provided bookkeeping services including basic general ledger, accounts receivable/payable, financial statement preparation

Handled accounts receivable, Payable & Bank Reconciliation’s.

Answered phones, accepted and recorded payments.

Inventory control and data entry.

Prepare account reconciliations and resolve reconciling items in compliance with the requirements.

Execute and maintain Focus programs for standard journals, reconciliation’s and stock ledger.

EDUCATION

Bachelor of Science in Management, Concentration: Management Information Systems, University of Massachusetts at Boston, Boston, MA

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