Engineer Management

Matt Gordon

Phone: 214-***-**** E-Mail: *******.******@*****.*** 128 Brown Knight Ln Lewisville, TX 75056

Proven IT leader and critical thinker with 7 years in capacity planning and monitoring, 12 years in infrastructure administration and support services, 15 years of experience in software design and development, and over 11 years in IT leadership. I am seeking an IT Leadership or Architect position where I can leverage my attention to detail, problem-solving skills, and historical data analysis and trending to challenge the status quo and drive technology strategy in order to achieve and maintain best-in-class performance and availability at minimum cost while driving company initiatives to successful completion.

Core Competencies & Technical Expertise

IT Systems Capacity Planning

SQL Server/SSIS/SSRS

Application Monitoring & Performance Management

NewRelic

IT Project Management

Excel/Powerpoint/Visio/Word/Project

Disaster Recovery & Business Continuity Planning

Windows 2003/2008/2012/2012r2

Infrastructure/Platform Engineering Management

VMware/vCenter/vRealize

Strategic Technology Road Mapping

Orion SolarWinds

RHEL 5.x, 6.x

Java/JSP

Microsoft System Center

Foglight Performance Analysis

VB.NET

Microsoft Powershell

Perl

Work Experience

TMX Finance Director of IT Capacity Management and Monitoring Jul’14 – Mar’17

-Produced Infrastructure Operational Capacity Reports and presented them to executive leadership and engineering teams, identifying and implementing opportunities for virtual downsizing, application tuning, software licensing, and hardware reallocation to maximize utilization of physical hardware assets without sacrificing performance, reducing hardware and software expenses by an average of $500k per year

-Developed and maintained a 3.5TB infrastructure utilization and performance data warehouse collecting data from over 15 different sources into a unified schema for aggregation and reporting

-Developed hardware requirement forecast plans based on business volume projections and trending application utilization data, providing hardware capacity as needed while staying within budget

-Developed ad hoc reports for all areas of infrastructure and application performance, from application SLA compliance to storage utilization to database backup completion rates

-Supported SOX compliance and governance efforts through reports and audit reviews of collected monitoring data and events

-Leader in platform engineering support for a Point of Sale application supporting over 1400 retail locations across 2 data centers, providing over 99% uptime across a 2.5 year period

-Implemented an automated framework for application and infrastructure incident management, reducing manual monitoring and systems checks by over 60%

-Implemented improved incident alerting and notification system, leading to 70% reduction in incident response and resolution time

-Designed and implemented disaster recovery and business continuity processes for Point of Sale applications, meeting RTO objectives of 2 hours and RPO targets of 1 hour

-Conducted resource utilization assessments for all application load testing, identifying resource issues and performance impacts prior to release deployment

RealPage Senior Manager, Strategic Systems Support and Capacity Management Jan’13 – Jul’14

-Led team responsible for monitoring and alerting solutions for an environment of over 3000 virtual machines

-Instituted 24x7 transaction monitoring without increasing staffing by leveraging on-premise and remote application synthetic monitoring

-Led $1.4M application performance management tool implementation, driving project to completion on time and within budget

-Produced future capacity demand forecasts resulting in timely hardware rollouts that mitigated data center expansion costs and identified areas of improvement for performance, enabling applications to maintain five nines in customer response time SLAs

J.C. Penney Senior Systems Engineer – Capacity Management Feb’10 – Jan’13

-Designed and implemented capacity consumption monitoring capability that identified utilization issues proactively and provided trend analysis for future behavior

-Managed hardware provisioning and forecasting for hardware capacity

-Responsible for troubleshooting/performance management for applications and infrastructure across multiple platforms

-Created proprietary software solutions to collect and process data in Perl, VB.NET, and Java

-Coordinated with application testing center to properly size applications for production launch, often reducing original hardware estimates by 70% or more while causing zero resource shortfalls

J.C. Penney Systems Engineer – Internet Store Jun’07 – Feb’10

-Implemented key tools and applications for application deployment, automated smoke testing, and monitoring in Microsoft IIS environment

-Designed and implemented automated regression tests for internet store, reducing application testing cycle by over 90%

-Developed and supported project tracking and management tool used to migrate 1300 stores to new network security and wireless infrastructure

Options Clearing Corporation Senior Internet Engineer – Internet Store Dec’03 – Jun’07

-Led team responsible for design and development of conversion to WebSphere Portal

-Supervised projects and technical tasks through corporate SDLC

-Designed, developed, and implemented Perl, JSP, and Java-based applications

Eagle River Interactive/AGENCY.COM Senior Technical Consultant Jun’98 – Sep’03

-Led project teams for design, development, and implementation for Perl, ASP, XSL, Python, and JSP/Java-based applications

inmedia Senior Software Engineer Jan’97 – Jun’98

-Designed, developed, and implemented Perl, IDC/HTX, ASP, and other CGI-based applications

Usability Sciences Corporation Senior Software Engineer Jan’94 – Dec’96

-Designed, and developed Windows applications in C

Education

Texas A&M University – B.B.A., Management Information Systems

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