Customer Service Electrical
Resume:
P.O. Box ****
Visalia,Ca *****
Phone: 559-***-****
E-mail: ***********@*****.***
Rick Harvey
Objective Obtain a position that I can use my 35 years of technical/ customer service experience.
Professional Experience
July 2009-Current Freelance Computer Maintenance and Network Design
Visalia, Ca 93291
Customer Service
Electrical evaluation to support purposed network
New construction electrical design/installation
Remodel construction electrical design/installation Panel load balancing/Panel load
Isolated circuit installation per equipment requirements Circuit/Panel grounding verification
Computer equipment maintenance and configuration
Computer network design and installation
Network Monitoring/Network Error Tracking
Project Management
Accomplishments
Developed and Maintained WAN and LAN cable layout and inventory Designed and Wrote Access database to report and track network system issues. Developed and maintained disaster recovery data equipment. October 1993/November 2009 Kings County Information Technology Hanford, Ca. 93230
Sr. Network Analyst
Project Manager
New construction electrical design/installation
Remodel construction electrical design/installation Electrical evaluation for load requirements of purposed equipment(110 and 220 volts)
Installation of new isolated circuits,breakers and receptacles for new equipment
Panel load balancing/Panel load
Electrical circuit design for data center,wiring closet, and UPS requirements Monitoring of power requirements for network equipment. Work Station Support/Installation/Configuration
Phone system Support and Installation
Lan/Wan Hardware Install/Configuration
Lan/Wan Cable installation(UTP, Fiber, Wireless)
DSL, T1, Installation/Termination
Network Support
Budget Prep
Customer Service
Project Scope and time line reports/meetings
Equipment inventory
Liaison between County and vendors
Conduct meetings for Network projects
Network Design
Accomplishments
Developed and Maintained WAN and LAN conduit layout and inventory Develop electrical disaster recovery plan for data center and mission critical systems
Designed and Wrote Access database to report and track all campus telephone
system issues.
Researched, tested and maintained Nortel telephone switch and phone set software.
Researched, tested and installed telephone system monthly billing software. Developed county data network and voice wiring standard based on the TIA- EIA
standards.
Developed and maintained disaster recovery data equipment for data center. Designed, wrote and maintained off site data vault tracking software Designed and wrote central microfilm library software. June 1981 / September 1991 Tulare County Data Processing Department Visalia, Ca. 93291
Computer Operations Manager
Data Center Manager
New construction electrical design/installation
Remodel construction electrical design/installation Electrical evaluation for load requirements of purposed equipment(110 and 220 volts)
Installation of new isolated circuits,breakers and receptacles for new equipment Panel load balancing/Panel load
Electrical circuit design for data center,wiring closet, and UPS requirements Monitoring of power requirements for network equipment. Network Support
Desktop Installation and Support
Customer Service
Budget Prep
Quality Control
Manage Helpdesk staff
Staff Meetings
Monitor performance of staff
Prepare daily status reports for department managers Accomplishments
Developed standards for data network problem reporting to IBM Develop electrical disaster recovery plan for data center and mission critical systems Developed disaster recovery plan for data center.
Developed and installed tracking software for daily customer reports Developed and maintained offsite data vault tracking system. References:
Greg Tripoli
Global CTI
Neal Ratner
Business Innovation System Group
Ryan Reynolds
The Trade Desk Inc
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