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Ann A. Mead

P.O. Box **** Davidson, NC ***** 704-***-**** aczn2o@r.postjobfree.com

PROFILE

Recognized and accomplished performance-driven transformational leader with over 23 years in the Technology & Operations arena in both the financial services and retail industries. Investigative mindset and passionate about architecting long-term sustainability. Adept at leading strategic change initiatives on local, national and global landscapes with a proven track record of on time/on budget delivery & execution, metric development, de-risking within highly matrixed environments to provide seamless streamlined delivery of product and services. Successful relationship builder and team strengthener with a strong commitment and dedication to deliver outstanding business performance excellence. Multisport adventure addict, creative chef and community servant who grabs life by the handfuls.

PROFESSIONAL EXPERIENCE

Lowe’s Companies, Inc., Mooresville, North Carolina October 2005 – present

Senior Support Business Manager

Accountable for managing/partnering with both internal/external key business stakeholders and channels demonstrating collaborative change resulting in business solutions for national/international business units. Maintain seamless operation with internal Enterprise Resource Planning core team, Program & Project Managers, Business Functional Leads, and external third-party vendor’s and customers thereby demonstrating synergistic team building/profit altering business revolution resulting in measurable revenue growth.

Resource Manager

Responsibilities included coaching and managing a 15-member team in self-development, work quality, and work execution thereby increasing the customer value offering of Lowe’s. Coaching business excellence and the raising of the corporate bar of excellence by normalizing personal and business stretch goals via a tailored performance management plan. Selected to captain “Pioneering-Sprit” hiring initiative, conducted 116 interviews resulting in 50 new hires that created infusion of innovative intellectual capital. Kept upper level management in cadence with quarterly management and yearly profitability financial overall business assessments.

Project Manager/Senior Business Systems Analyst

Chosen to provide thought leadership to senior leadership and target stakeholders while working as Project Manager. Credited for $1M project initiation, design, development, work process/work execution/work flow, to successful delivery ahead of schedule culminating in completion of established identified corporate stretch goals. Responsibility for constraining over budget financial outlay and time expenditure yielding measurable transformational corporate change in performance.

Ann A. Mead

P.O. Box 1395 Davidson, NC 28036 704-***-**** aczn2o@r.postjobfree.com

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PROFESSIONAL EXPERIENCE (CONT.)

Senior Business Solutions Analyst

Brought on board to introduce new architecture innovation prototyping methods, tools, techniques and manage a cross functional team to increase the value proposition of Lowe’s. Interfaced with senior management for capitalization and approval resulting in new revenue streams and new business models. Enhanced internal and external partnership relationships that implement process/product change resulting in positive change in key financial performance metrics. Ability to execute multiple projects and job roles collectively with engagement teams or autonomously with business excellence.

Bank of America, Charlotte, North Carolina September 1993 – October 2005

Senior Change Consultant

Functioned as Team Lead within the Change Management organization responsible for spearheading initiatives related to the merger, acquisition, and divestiture of Fleet of Boston, North East Expansion, and Bank of America. Managed and executed organizational change initiatives resulting in greater collaborative business partnerships yielding long-term sustainability. Initiated change initiatives for new products/services portfolio expansion and managed a pipeline of prioritized projects under development on a regular basis ensuring improvements increased benefit realization, value creation, ROI and the achievement of results and outcomes. Ensured change initiatives met objectives on time and on budget by increasing employee adoption and usage via exceptional written and verbal communication skills of goals, tactics, action plans and deliverables with recognizable employee/employer gain. Acting as corporate team player with ability to work collaboratively with and through a variety of corporate and customer audiences and partnerships solidifying the achievement of stakeholder requirements.

Operations Management

Managed a team of 10 business analysts, testers, and programmers culminating in project development, initiation, design and trajectory for Relational Database, Relationship Pricing and Marketing Offers to enhance the customer experience and increase market share. Lead the execution of the required analyses to determine the recommended prices and pricing policies congruent to corporate planning initiatives.

Model-Bank Systems Analyst

Ensured best practices and company standards were achieved in the system development lifecycle to standardized nationwide delivery system.

Ann A. Mead

P.O. Box 1395 Davidson, NC 28036 704-***-**** aczn2o@r.postjobfree.com

PROFESSIONAL SKILLS

SDLC, Agile, Six Sigma Methodology, Green Belt Certification, Microsoft Dynamics (ERP), Hoshin, DMAIC Methodology, Risk Assessment, Change Management Process, PMI Training, Project Methodology and Testing, Building Business Partners Relations, Management & Leadership, Compliance Communication, Information Protection, Use Case Development, Business Process Maps, Requirements Training – B2T and Boot Camp. (Product Content Management), AST, eCommerce (lowes.com), EDAM (Oracle - Digital Asset Management), Quality Center, BluePrint, CRM / Siebel (Oracle), VSAM, TSO, Hogan CICS (Mainframe), ARGO/BankPro GUI, Deposit system, Impromptu, SAS, Data Warehouse File Aid, Eztrieve, Oracle, HTML, JavaScript, Flash, SQL, COBOL, EDI, Crystal Reporting, Remedy (production issue management tool), Sharepoint, Windows Environment: Word, MS Project, Excel, Powerpoint, Outlook.

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EDUCATION

University of North Carolina at Charlotte

Bachelors of Science in Business Administration and Statistical Analysis. Concentration in Marketing Research. Minor in Marketing. Graduated with Distinction & Honor

ORGANIZATIONS/AFFILIATIONS

MicroSoft Dynamics (ERP) User Group. Invited to speak at the 2017 User Conference, Orlando

Women In Leadership and Women of Information Technology at Lowe's, Member/Presenter

Six Sigma Green Belt Center of Excellence. Developed/facilitated ad-hoc training sessions

Project Management Center of Excellence Member, Committee Chair, Lunch-n-Learn Presenter

Project for Innovation, Energy and Sustainability Organization, Member

Business Analyst Body of Knowledge, held various Leadership Roles (Developing IT BA Governance Process, Functional Lead for Program/Projects Gating Approval, Captain Lead for Developing BA Training Program and Lunch-n-Learn Presenter

Managed a team of 15 Analyst with 5-10 rotating College Hires Workforce development model based on tailored training, coaching, mentoring and individual advocacy.

Investor of associates nominated 2 direct reports for Business Analyst for IT Women in STEM Award resulted in both winning awards and traveled to conference for acceptance

Multi-Million Dollar IT Retail Domestic and International Program and Projects ($25M effort)

Volunteer: Ada Jenkins Center, Fisher Farm Trail, Davidson Land Conservatory, Sierra Club, National Park Service and Davidson Parks & Rec

Coaching Unicycle Classes to After School Students at Cornelius Elementary School

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